We have an exciting new opportunity for a Commercial Operations Administrator to join
our team, working 35 hours per week over 5 days (Tuesday - Saturday).

This is a varied role where you will assist with the administration of supporter renewals,
applications and direct debits, animal adoptions and experiences, zoo ticketing and guest
feedback.,

To support the Head of Commercial Operations and Commercial Managers in

To support the Head of Commercial Operations and Commercial Managers in the

Adhere to departmental cash handling policy and procedure

Retail, Admissions & Supporter Manager, Supervisors and Leads

Guest Experience Manager and Lead

Zoo Events Team

Line Manager - Head of Commercial Operations

Commercial Director

Communications Team

IT

Department volunteers, Supporter administration

Accurate and efficient processing of supporter applications and enquiries

Ensure that all direct telephone, post and online supporter application details are

Ensure that all applications are processed within the agreed timescales

Process supporter renewals, capturing requests and actions on the database

Comply with Gift Aid and GDPR guidelines

Processing online and manual adoption sales and sending packs as required

Producing monthly lists of current adopters and updating adopter boards in the zoo

Manage the animal experience calendar

Ensure that risk assessments are reviewed and updated

Regularly checking that all internal and external information is correct and if any

Handling online and telephone financial transactions

Support the commercial teams in continually improving and developing animal

Creating ticket sessions and limits for day guests and any special events

Creating plu's and price calendars for zoo tickets

Reviewing and responding to guest feedback and queries, in writing or by

Undertake administrative tasks to a high standard including filing, recording and

Distribution and recording of complimentary guest tickets

Comply with GDPR guidelines

Identify with and contribute to Marwell Wildlife's brand values, mission and

To be aware of all facilities, exhibits and special events that are ongoing or taking

Adhere to health and safety policy and procedures, identify hazards and undertake

To handle cash and other payments ensuring monies are dealt with as per cash

Identify with and contribute to Marwell Wildlife Brand Values, mission and

Provide support as required to carry out operation duties within the commercial

To undertake any other duty deemed reasonable as required by the Retail,

Previous administrative experience

IT Skills - Comfortable with Microsoft Office applications

Excellent verbal and written communication skills, able to write fluently and produce

Good numeracy and literacy skills

Basic understanding of health and safety requirements, Complaint handling experience

Cash handling experience

Good planning and organisational skills

Able to undertake a range of physically active tasks, including, bending, sweeping,

An understanding of how this role supports the delivery of our charitable outputs

An understanding of the values and behaviour expected within this role

Flexible approach to routines as due to the nature of the work, regular out of hours

Frequent weekend, evening and bank holiday work