Voice & Data Engineer

Responsibilities:Managing the day-day IT operation of the Contact Centre Technology environment involving overseeing technology changes across Lowell's complex and tightly integrated technology stack.Support the implementation of changes, including day-day administration of interaction flows, announcements and agent configuration.Collaborating with stakeholders, managing tickets and escalations related to Contact Centre Technologies across voice, chat, email, SMS, and related technologies.Support Incident and Problem Management functions with major incidents, working closely with suppliers to minimise downtime.Support with Technical Deliveries of new systems and applications working closely with Technical Architects as a delivery resource as required.Qualifications & Skills:Demonstrable experience in Telephony, IT support and or engineering.Proficiency in Avaya and Verint is essential.Experience with SIP & WebRTC deployments and best practice.CCaaS platform deployments and

SummaryJob DescriptionVoice and Data EngineerLocation: Leeds, Thorpe Park, Hybrid working.Together, we make credit work better for all! Our mission is to help customers on the path to becoming debt free; with a real focus on helping our customers pay off their debts in practical and affordable ways. We do this honestly, ethically and by treating our customers with dignity and respect.We buy debts from lots of different companies in all kinds of sectors as well as provide collection services for other businesses. Our focus on sustainability, hybrid working, leadership development and career progression makes working at Lowell a rewarding experience.We are currently recruiting for a Voice and Data Engineer. The role involves managing the day-to-day IT operations of Lowell's Contact Centre Technology environment, supporting changes and administration, collaborating with stakeholders, and ensuring the performance and availability of the technology stack.Accountabilities and, administration.Experience of working with Telephony Carrier Networks & NGN routing, Payment Applications & IVA solutions, ServiceNow, UC including VC Management is desirable.PCI-DSSStrong communication, problem-solving abilities, and the ability to work under pressure.A mission that gives back:You'll also have lots of opportunities to make an impact on your personal development. At Lowell we have a big focus on helping our colleagues develop their careers and grow with us, together.So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you're ready to help us make credit work better for all, we think you'll fit right in. Our people are our strength, so we build strong teams thriving with diverse voices, and offer benefits that can keep our people strong.That means...A competitive salary.A discretionary annual bonus for a job well done.3% flexible benefits; pick additional benefits or take as cash each month. Whether this is
extra holiday or dental cover there will be something for you.We are committed to a hybrid working environment, where we will ask you to work in our Leeds office, which will be based in Thorpe Park. Our new purpose-built office to support collaborative working and those meaningful moments you'll only get from being in the office.Free parking when you are in the office and when working from home, you'll be fully equipped with everything you'll need to be successful.28 days holiday plus public holidays with the option to purchase up to an additional 5 days.Life assurance & Group income protectionA fantastic culture with more little perks along the way including, self-development opportunities, recognition awards and on-site facilities to support the varying needs of our colleagues.Wellbeing support and a programme of webinars and classes geared towards mindfulness.Job securityReady to share in that mission?Our people are our greatest asset. That means part of
our mission is building a workplace where you can grow with us, and help us go on to make a difference, together.Together, we go further - and it starts with you. So, if you're interested in adding your voice to our fantastic team of people, take the first step and apply today...