Survey Interviewer

Civil Aviation Authority

Survey Interviewer

Salary Not Specified

Civil Aviation Authority, Silvertown, Newham

  • Part time
  • Temporary
  • Onsite working

Posted 2 weeks ago, 16 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 7afba31c7c5f4bdf9481e7505e47c47c

Full Job Description

We are currently looking for Survey Interviewers for London City Airport and candidates would have previous customer experience.

The role of Survey interviewer is to collect information on the characteristics of air passengers through face-to-face interviews at airside locations:

  • To approach air passengers to seek their cooperation with the survey

  • To obtain accurate information from air passengers both on their journey and their personal details using a pre-set questionnaire

  • Use judgement to consider the answers given to questions and probe where these seem unusual or inconsistent and revise the recorded answer if appropriate. Indicate on the questionnaire where it is believed that false information has been deliberately given

  • Maintain a strict systematic random sampling scheme to ensure integrity of survey results


  • Shift patterns would be between 5am and 9 pm - this would largely depend on passenger numbers coming through the airport. London city requires early starts of 05.00am so candidates should live within a commutable distance for shift times.

    Previous customer service experience and knowledge of the airport/aviation industry would be beneficial.

    Previous experience with market research is advantageous but not essential.

    Must be able to read, understand and speak English fluently, the ability to speak other languages would be an asset.

    Experience of working autonomously and without supervision.

    We would be able to offer flexible shift patterns for those candidates looking for part time hours with free parking, uniform allowance as well as staff discounts at airport retailers and restaurants., We offer a range of excellent benefits such as 28 days annual leave prorated and a generous pension scheme