Senior Operations Administrator - 4592

These are exciting times for Cambridge University Press & Assessment as we look to modernise our systems and strive to find creative and innovative ways to improve our products and services to customers. To enable us to meet the ever-increasing demand for our services, we are seeking to appoint an experienced, enthusiastic and dynamic Senior Assessment Operations Coordinator, who will thrive in this changing environment and is motivated by delivering excellent customer service.

This role, within the Cambridge English Qualifications team, encompasses a range of tasks and responsibilities. Reporting to a line manager, you will need to establish a high standard for the following activities:

• Supervising others in their use of a wide range of systems and processing platforms to complete a variety of documented, business critical processes accurately and within pre-agreed timescales


• Ensuring that peak processing periods, bespoke sessions, and projects are suitably planned for and reviewed after


• Ensuring that identified issues and risks are accurately recorded, investigated, and suitably mitigated against in a timely manner


• Appropriately addressing wellbeing, engagement, and performance with direct reports through continuous conversations


• Identifying ways of developing processes and working collaboratively with colleagues to implement improvements


• Developing an understanding of our internal and external customers and ensuring your direct reports share that understanding


• Establishing and subsequently maintaining constructive working relationships with colleagues across the organisation and key external stakeholders to ensure the successful delivery of our exams


• Leading direct reports in a thorough bi-annual documentation review, where comprehensive and compliant Process Flows and Work Instructions are created, reviewed, updated and signed-off
  
  You will be an instinctive collaborator, consistently demonstrate a high-attention to detail and be able to work effectively under pressure and to demanding deadlines. You will also have a passion for helping others to realise their potential, through empowerment, recognition of progress and mutual respect.


To be successful in this role, you will also have:

• experience of providing a high level of customer service.


• experience of following a set of documented processes and procedures.


• experience of identifying and supporting the implementation of process improvements.


• the ability to work flexibly and adapt quickly to change.


• Experience of (or enthusiasm for) line management and supporting others.
  
  A chance to develop a career within the operations department of a leader in the educational sector, actively making a difference to our learners around the world.


This is an exciting opportunity for a Senior Assessment Operations Coordinator to join a passionate, fast-paced operations environment providing world class support to our millions of customers and qualifications around the world.

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge., Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.

Please note, Cambridge University Press & Assessment is unable to issue sponsorship under the Skilled Worker Visa route for this role as it does not meet the minimum skill and/or salary requirements.

Why join us

Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.

We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.

3.9 out of 5
Cambridge
Hybrid work
£24,300 - £30,600 a year - Permanent, We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:

• Group personal pension scheme


• Discretionary annual bonus


• Life assurance up to 4 x annual salary


• Private medical and Permanent Health Insurance


• Green travel schemes


• 28 days annual leave plus bank holidays