Sales and Service Administrator

Liaising with the customers and other Flowbird teams to complete all the necessary documentation. This includes detailed machine specifications and purchase orders to our factories in France and Sweden. Orders are then tracked through to fulfilment and invoiced accurately and promptly. The end to end process requires careful management to ensure customers are kept informed at all times and communication is a key part of this role.

Providing support to Service team relating to initiation of connectivity process, maintenance of customer records and onboarding for invoicing procedure; updating information on various systems to allow others in the business to track progress on Connectivity and invoicing, liaising with both customers and other business units to ensure records are kept up to date and accurate; compiling transaction data from various systems to produce accurate, timely invoices for customers on Connectivity Services; liaising across the different parts of the business in the UK, France and Sweden to facilitate services that are fully PCI compliant.

Data input is an important part of this role and requires a high degree of accuracy at all times. There are also a number of different systems to check and reconcile information across the business to ensure a complete record of all activities and services.

Duties will vary based on the daily needs of the Administration team, however the primary focus will be to maintain high levels of customer service at all times relating to New Machine and Spares orders.

Degree level or equivalent experience ideally in a similar setting

Significant previous experience of delivering positive results; achieving challenging KPI's by constantly reviewing effective processes and procedures

Fully responsible for the accurate and timely invoicing for all revenue

Utilising good communication and interpersonal skills to build and maintain positive relationships with team members, internal departments, external suppliers and customers.

Able to communicate effectively through various channels, both written and verbal, demonstrating good decision making to choose the most appropriate method for the given circumstance

Core Skills & Abilities

• Previous experience of working as an administrator


• Experience of working within a team environment and alone


• Knowledge of Word, Excel, PowerPoint; Knowledge of Google Suite is advantageous


• Good communication and interpersonal skills, with a good telephone manner


• Organised, with an attention to detail


• Problem solver


• Quick to learn and drive new initiatives


• Able to work under pressure and to tight deadlines


• Ability to accept change and adapt accordingly


• Flexible, team player e.g. cover other areas as required


• Willingness to travel to other offices for team development e.g. Bristol (infrequent)
  
  Flowbird is the global leader in parking solutions; manufacturing, supplying, installing and maintaining the sectors most trusted payment kiosks for local authorities and private car park operators all over the world, and delivering a robust and market-leading software suite that supercharges car parks and connects historically static offline assets to an online audience of millions.
  
  5.0 out of 5

Poole BH15
From £27,000 a year, Pulled from the full job description

• Company pension


• Employee discount


• Free flu jabs


• Free parking


• On-site parking


• Paid volunteer time, Annual leave 25 days plus bank holidays


• Medicash Health Cash Plan


• Eyesight test via Specsavers and a contribution towards glasses


• Employee assistance programme


• Flu vaccinations yearly


• Vivup - discounts for shopping, cinema, gyms etc


• WeCare - 24/7 GP, mental health support and get fit programme


• Bike scheme


• Life assurance (4x salary)


• Pension - employer contribution up to 6%


• Volunteering Day (paid)


• Loyalty Awards


• Free parking onsite


• Christmas party contribution (or voucher/hamper)


• Future Learn - free and discounts courses


• Training & development


Reports to Sales & Service Administration Manager