Sales Coordinator & Receptionist

Join the Healand Clinic team as a vibrant Sales Coordinator & Receptionist, where you'll be the frontline ambassador for our commitment to exceptional patient care and sales excellence. We're seeking an individual with a magnetic personality, stellar communication skills, and a drive to enhance patient experiences while maximizing sales opportunities., Patient Engagement:

· Extend a warm and inviting welcome to all patients, ensuring their comfort and satisfaction from the moment they step through our doors.

· Proactively follow up with patients' post-appointment

· Manage patient inquiries and concerns with professionalism and empathy, whether in person, over the phone, or online.

· Master the art of salesmanship by identifying opportunities for upselling and cross-selling to existing patients, both through direct interaction and telesales efforts.

· Foster ongoing relationships with patients by collaborating closely with our clinicians and maintaining consistent communication through various channels.

Sales:

· Drive efforts to fully book clinicians' calendars through proactive scheduling and strategic patient engagement.

· Play a pivotal role in supporting marketing campaigns by diligently following up with new and existing patients, as well as potential clients, to propel business growth and amplify revenues.

· Execute on strategic initiatives designed to broaden our patient base and skyrocket sales, contributing directly to our clinic's expansion and success.

· Excel at converting inquiries into treatments and cultivating long-term patient relationships, ensuring a steady stream of revenue and sustained growth.

· Utilise the power of data-driven insights to orchestrate targeted patient callbacks and execute telemarketing sales initiatives with precision and effectiveness.

· Establish valuable business referrals by nurturing strategic partnerships with local businesses, leveraging their networks to drive customer referrals and fortify our patient base.

Administrative Excellence:

· Efficiently manage patient appointments

· Maintain meticulous records and databases, ensuring accuracy and integrity in all business activities.

· Facilitate seamless payment transactions and stock management.

Process Improvement & Reporting:

· Take the initiative to identify areas for process improvement and workflow optimisation.

· Implement and streamline business processes to enhance efficiency and drive productivity.

· Exceptional customer service skills paired with a compassionate demeanour that puts patients at ease.

· Strong verbal and written communication skills, essential for engaging with patients and colleagues alike.

· Proven experience in both face-to-face and telesales environments.

· Outstanding organizational and multitasking abilities to thrive in a dynamic clinic setting.

· Excellent interpersonal skills, with a natural ability to build rapport and foster relationships.

· Self-motivated individual with a knack for problem-solving and making informed decisions.

· Computer literacy, including proficiency in relevant software applications.

· Detail-oriented and committed to delivering top-quality work in every task.

· A team player with a positive attitude and adaptability to a fast-paced start-up environment., · If you are a motivated individual who is passionate about healthcare and patient satisfaction, we would love to hear from you.

· Please submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this position.,

• GCSE or equivalent (preferred), Customer service: 1 year (preferred)
  
  Healand Clinic is a premium private healthcare facility dedicated to delivering state-of-the-art medical services to our esteemed patients. Our core philosophy centres on providing proactive healthcare, empowering our patients with access to rejuvenating therapy for optimising wellbeing and longevity.


We take pride in our commitment to providing the highest quality care in a warm and welcoming environment. Healand Clinic is based in Leicester, UK. This role is strictly on-site.

· Salary Range £22,000- £25,000.