Receptionist and Administrator

· Answering telephone calls in a very busy environment, due to the pandemic we are experiencing an extreme high volume of calls into the practice daily.

· Greeting patients and visitors to the Health Centre in a polite and courteous manner

· Dealing with all requests from patients, staff and health care professionals

· To be able to use the appointment systems (EMIS, Patient Triage AccuRx, Docman10) confidently and to book, cancel and re-schedule appointments

· Updating patient details on the clinical system

· Making sure the appointment system runs smoothly

· Chasing, when necessary. Follow-up appointments with patients for local hospitals

· Checking in samples correctly for Health Care Assistants following required protocol

· Liaising with local pharmacies and dealing with queries

· Filing letters for collection and typing letters to patients

· Giving out result comments from GPs

· Making sure that medical rooms are stocked with essential supplies needed for daily surgery and having a good knowledge of where stock is kept

· Arranging and changing clinic appointments with patients

· Documenting contacts with patients in the clinical system

· Reading emails and responding as required, daily

· Checking Firsway urgent email account and dealing with all incoming emails/sending them on

· Any other duties deemed commensurate with the job grade.

· Good verbal and written communication skills

· professional and friendly personal presentation

· customer service orientation

· information management

· organizing and planning

· attention to detail

· initiative

· reliability

25 days holiday allowance plus bank holidays off, Extra 2 days for 2 year service, Extra 3 days for 5 year service.

Birthday Day off

Vouchers for recognition of service

Blue Light Discount service

Flu vaccinations if wanted

Free staff car parking

Summer and Christmas party events, Job Types: Full-time, Permanent

Pay: From £11.44 per hour

Benefits:

• Additional leave


• Company events


• Company pension


• Employee discount


• Free flu jabs


• Free parking


• On-site parking


Schedule:

• Monday to Friday