Property Management Officer

To effectively manage properties on behalf of the appointed LPA receiver of rent in order to minimise losses. This will involve working within the current regulatory framework and communicating with tenants, managing agents and authorised third parties.,

• Ensure the correct property strategy is recommended through the careful and detailed analysis of valuations, rental value, actual and anticipated costs, tenant / property profiles and relevant mortgage account data


• Manage your own caseload, ensuring service level agreements, KPIs and the receiver's objectives are achieved


• Proactively manage caseload costs through the monitoring and control of property / tenant related expenditure


• Proactively monitor tenant arrears and sales and lettings activity


• Identify and assist with the development and delivery of processes, procedures and training


• Assist with ensuring the necessary quality controls exist within the team and service standards are adhered to


• Handling and monitoring maintenance issues with the use of appointed third party contractors
  
  We're looking for someone with excellent organisation and communication skills who would like the opportunity to join our Redbrick Property Management team. If you also have previous experience in property management this role could be perfect for you, although training will be provided!, Be capable of organising, prioritising and completing tasks within set timeframes


• Excellent written and verbal communication skills


• A good understanding of how to communicate with customers experiencing personal or financial difficulties


• Ability to make rational judgements from available information and analysis


• Ability to challenge business policies, processes and procedures in a constructive and effective manner


• Computer literate with good knowledge Microsoft Office applications, Good customer service and excellent communications skills are essential. Previous experience in the Receivership of Rent process is preferred but not essential.
  
  Working hours

37.5 hours per week - whilst our standard hours are Monday to Friday, 8.30am to 5.00pm (one hour for lunch) we encourage flexible working and your preferred options will be considered.
Training
Relevant training will be provided.,
• Generous holiday allowance, with a day off for your birthday!


• Paid community volunteering


• Company-wide, profit-sharing bonus


• Pension plan - we'll contribute up to 10% of your annual salary


• Life assurance and personal accident cover


Be flexible

We promote flexibility around how and where we work so that you can achieve a healthier work-life balance. We operate hybrid working, splitting our week between the office and home.

Be yourself

We welcome diversity and we care about inclusion. That's why we want you to be your whole self at work. We believe an inclusive workplace is good for each of us, great for our customers and better for our business. Formed in 2020, our Equality, Diversity and Inclusion Network meets regularly to share challenges, experience and ideas to build a more equal, diverse and inclusive business.

Be heard

We listen to your point of view, with our People Forum and regular employee surveys making sure you can use your voice and influence our future.

Be well

We offer a range of support to help you care for your wellbeing, from our free Employee Assistance Programme to our qualified Wellbeing team who are on hand to connect you with the help you need to get more out of life.

Be better

We want you to reach your potential and, as an Investors in People employer, we'll encourage you to learn and develop by building a personalised development plan together with your manager.