Process Improvement Analyst

An exciting opportunity has arisen for a Process Improvement Analyst to join our team on Full Time, Permanent basis!

Enterprise Business Services (EBS) is undergoing a transformation re-establishing itself as a quality provider of efficient and effective services to the whole of National Grid. EBS is overhauling several end-to-end processes to deliver a quality service to its internal users (i.e., BUs) and external customers and suppliers globally.

The Global Capabilities organization will lead on topics that cut across all service lines across EBS, such as strategy, service excellence, and controls. In this role, you will work closely with Procure to Pay (P2P) team to assess existing processes, identify opportunities for improvement, implement changes and ensure the smooth execution of projects.

What You'll Do

• Conduct in-depth analysis of existing business processes, workflows, and systems within assigned service line to identify inefficiencies, bottlenecks, and areas for improvement.


• Work with stakeholders to implement improvements effectively.


• Help facilitate continuous improvement projects utilizing methodologies such as Lean Six Sigma, Kaizen, and Agile


• Evaluate key performance indicators (KPIs) and collect relevant data to measure process effectiveness.


• Develop and manage end-to-end plans across all relevant initiatives (People, Process, Partner, and Tools), providing coverage across design, key delivery milestones (including training and communication) and metrics, and managing dependencies between initiatives and broader transformation activity.


• Problem Resolution: Identify potential risks to delivery and drive the resolution of issues/problems with Subject Matter Experts, EPO and Delivery Teams.
  
  Knowledge and experience of using process improvement methodologies, e.g., Lean Six Sigma, Kaizen, Agile, process mapping techniques, process analysis (8 lean wastes), and performance measurement.


• Experience of the function in question (e.g., R2R, S2P, J2L) and/or key transformation levers (e.g., process re-design, automation)


• Analytical skills, with the ability to collect, organize, and interpret data to drive insights and recommendations.


• Problem-solving abilities and a proactive mindset to identify opportunities for improvement and implement effective solutions.


• Proficient in using process improvement tools and software, such as process mapping software, statistical analysis tools, and project management platforms.


• Change management experience, including driving process change and promoting organizational adoption.


• Project management skills, with the ability to prioritize and manage multiple projects simultaneously Communicatio
  
  Here at National Grid, we connect homes and businesses to power, making sure supply and demand match each other. We make sure the lights are on in schools, operating theatres, and sporting arenas; we're thousands of people working on behalf of millions of people. And whatever your role, wherever you work with us, you'll help us hit stretching targets and achieve our far-reaching goal: to secure, clean energy that supports our world far into the future. Here, you will be at the heart of energy.


At National Grid, we work towards the highest standards in everything we do, including how we support, value, and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office.

A competitive salary of £52,000 - £59,000 per annum dependent on capability and experience.


• Annual performance incentive


• Access to private medical insurance for you and your family


• A generous pension scheme - we double match your contribution up to 12%.


• 26 days' annual leave plus the option to buy/sell up to 5 days per year.


• Life insurance - 10 x annual salary


• Flexible benefits (National Grid Share Incentive Plan, Salary Sacrifice car and technology schemes, support via employee assistance lines and matched charity plus many more)


• Ongoing career development and support - Financial support to help cover the cost of professional membership subscriptions and time off for study leave - so long as it's relevant to your role.


• Access to a range of further benefits covering wellbeing, family care, charity involvement., This role is offered on a Full-Time, Permanent basis


• We are also offering hybrid working in which we envisage you will spend on average 2 days a week at the Warwick National Grid office (preferably Tuesdays and Thursday)