Morning receptionist

Serves patients by greeting and helping them; scheduling appointments; maintaining records and accounts.

Duties:

• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring enquiries.



• Optimises patients' satisfaction, provider time, and treatment room utilisation by scheduling appointments in person or by telephone.



• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.



• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.



• Ensures availability of treatment information by filing and retrieving patient records.



• Maintains patient accounts by obtaining, recording, and updating personal and financial information.



• Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.



• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.



• Helps patients in distress by responding to emergencies.



• Protects patients' rights by maintaining confidentiality of personal and financial information.



• Maintains operations by following policies and procedures; reporting needed changes.



• Contributes to team effort by accomplishing related results as needed.
  
  Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, organisation, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus
  
  £11.50 an hour - Permanent, Part-time