Member Services Advisors
All Locations
Member Services Advisors
£23000
All Locations, Wigan
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 13 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 4c68895164c84aac9de54e7103b1e6d4
Full Job Description
Our UK contact centre is growing and has a fantastic opportunity for Member Services Advisors to join the existing multi-skilled team. We focus on delivering an exceptional service to our members & clubs through multiple communication channels including inbound and outbound calls, social media, and emails within a customer centric working environment.
Within this role you will be speaking with our members across the UK; responding to queries, complaints, or feedback, and using your exceptional customer service skills to help them achieve their goals and continue their memberships.
Current office hours are Monday-Friday 9am-5pm, although flexibility may be required to manage peak volumes.
- No weekends, no bank holidays!, Daily support in becoming multi-skilled in customer service communication channels through individual and group training sessions
- Opportunities to work on an individual development plan
- Opportunities to work alongside a variety of departments within the business through your role
- Free gym membership to our network of clubs all over the UK
- An extra day's holiday for your birthday
- 50% off a gym membership for a friend or family member
We are looking for a motivated & versatile individual able to take ownership of their role, quickly become a part of this friendly and supportive team, working with fantastic attention to detail, willing to listen and able to thrive in a fast-paced environment., Customer service experience - Excellent communication skills, both written and verbal
- Proficient IT skills
- Attention to detail
- Problem-solving skills
- Ability to work individually and as part of a team
- Experience in dealing with high volumes of emails/calls
- Proactively striving to achieve a first call resolution wherever possible