Medical Receptionist / Administrator

Line manager: Reception Manager. Accountable to: Practice Manager or GP Partner in their absence Hours per week : Min 16 Job summary To support the clinical team by signposting patients to the appropriate healthcare professional or service, working as part of a multidisciplinary team. The position will be to undertake reception duties as part of the role, supporting the administrative team in delivering a polite and professional service to the patient population. This will include daily duties as part of task list, open and close as required, and managing administrative duties to support the clinical team and patients.

Generic Responsibilities All staff have a duty to conform to the following: Confidentiality This Practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care. They do so in confidence and have a right to expect that all staff will respect their privacy and maintain confidentiality at all times. It is essential that if the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.

Induction Training On arrival at the Practice, all personnel are to complete a Practice Induction programme which includes mandatory online training as part of the induction plan; this is managed by the Receptionist Manager. Service Delivery Staff must adhere to the information contained within Practice policies and regional directives, ensuring that protocols are adhered to at all times. Staff will be given detailed information during the induction process regarding policy and procedure. Security The security of the Practice is the responsibility of all personnel.

Staff must ensure that they remain vigilant at all times and report any suspicious activity immediately to their line manager. Under no circumstances are staff to share the codes for the door locks with anyone and they are to ensure that restricted areas remain effectively secured. Staff Uniform All staff are required to dress appropriately for their role. Administrative staff will be provided with a uniform voucher after one year of service.

Leave All personnel are entitled to take leave. All of their staff are offered the opportunity to take a minimum of 20 days (pro-rata) leave as well as bank holidays each year are encouraged to take all of their leave entitlement. Primary Responsibilities The following are the core responsibilities of the Administrator / Receptionist. There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels: a.

Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition b. Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately c. Process patient requests for appointments d. Process repeat prescription requests e.

Initiate contact with and respond to requests from patients, team members and external agencies f. Input data into the patients healthcare records as necessary g. Photocopy documentation as required h. Data entry of new and temporary registrations and relevant patient information as required i.

Manage all queries as necessary in an efficient manner j. Maintain a clean, tidy, effective working area at all times k. Manage all queries as necessary in an efficient manner l. Monitor and maintain the reception area and noticeboards m.

Support all clinical staff with general tasks as requested n. Support administrative staff, providing cover during staff absences o. Scan patient-related documentation and attach scanned documents to patients healthcare records p. Complete opening and closing procedures in accordance with the duty rota q.

As required, support other staff in the management of repeat prescriptions, ensuring that they are processed accurately and efficiently u. Order and monitor stationery supplies