IT Support Engineer
Durateam
IT Support Engineer
£32000
Durateam, Old Town, Poole
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 14 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 76ab4b660b164887a5e407e7752b6dc0
Full Job Description
We are currently seeking an IT Support Engineer for a permanent opportunity in Poole. As a valued member of our team, you will provide technical support on a range of software and have the opportunity to expand your knowledge across various IT domains within our organization. This role involves on-site attendance to deliver user IT support (2nd and 3rd Line), assisting users with day-to-day queries, and actively participating in IT projects.,
- Serve as the on-site first point of contact for IT hardware and software support.
- Manage firewall configurations and ensure their effective operation.
- Provide support for laptops, including Mac devices.
- Administer and manage user accounts and MS Office 365 profiles.
- Diagnose and resolve issues using systematic troubleshooting skills.
- Perform daily system checks to maintain optimal performance.
- Resolve complex problems and issues in a timely manner based on priorities.
- Occasional on-site support and installations.
- Create user guides and documentation.
- Assist both on-site and remote users with their IT needs.
- Monitor and maintain networks and hardware resources.
Minimum of 2 years of IT support experience. - Strong knowledge of Microsoft 365.
- Previous experience in supporting on-site hardware and software.
- Firewall management expertise.
- Familiarity with OneDrive, Egnyte, or similar platforms.
- Proficient in diagnosing and resolving IT issues using systematic troubleshooting techniques.
- Knowledge of Mac devices and support.
- Experience with user account management and MS Office 365 profiles.
- Ability to create user guides and documentation.
- Understanding of network monitoring and hardware resource maintenance., Technical support: 1 year (preferred)