Implementer

The Implementer role is responsible for the implementation of customers IT and EPoS systems as well as coaching and training of the end users, in line with multi customer business-as-usual activity involving installs,

moves and changes (IMAC) and or customer project rollouts.

Summary of Main Responsibilities and Activities

• Conduct thorough preparation checks prior to attending sites.


• Attend customer sites in line with your schedule of works to conduct implementation services.


• Conduct system coaching and training in line with the specification of the customer IT solutions.


• Provide Go Live Support to the management and staff of the site.


• Act as co-ordinator of all third parties on site.


• Complete all site-specific documentation to include site sign off and report site issues to Project Control


• Build excellent customer relationships whilst on site.


• Comply with all company business processes and procedures.


• Conduct other tasks as may be required from time to time., nGeneration also boasts a '20,000' sq ft HQ facility based in Tipton, in the Midlands, that is the central base for all the company's other activities, such as on-site repairs, support hub, staging and warehousing. All of the 'behind the scenes' staff are based at the HQ location, working smartly to provide the implementers with the best support and help to do the job effectively and efficiently.


Working Away:

You will be required to stay away overnight when the time to attend site is early ,or, when the site is a significant distance from your home, or, when you are required to work in a specific geographical area for a consecutive number of days.

The company will centrally arrange, and book accommodation and overnight subsistence can be claimed via the company expense procedure.

· Full UK Manual Driving License

· EPOS Experience

· Hospitality IT Experience

· Customer Service Skills

· Understanding of IT Hardware

· Willing to travel,
• customer service: 2 years (preferred)


• Hospitality: 2 years (preferred)


• IT support: 2 years (preferred)


Licence/Certification:

• UK Manual Driving Licence (preferred)
  
  nGeneration has been supporting the retail and hospitality industry for over 22 years, providing field service maintenance to the biggest hospitality chains across the UK.