ICT FI & P2P Team Member
Arvato Ltd
ICT FI & P2P Team Member
Salary Not Specified
Arvato Ltd, Abertawe
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 16 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 3588715b176c40c68d5ce04a851e1807
Full Job Description
Primary responsibilities will be to provide Application Management (second and third level) support to Arvato's ERP (SAP & Agresso) customers, in line
with service levels (CSL's / KSL's). These will be in the areas of Finance and Purchase to Pay on ERP for Shared Service Arvato (SSA).
Functional Management
- To provide support for queries in SAP / ABW in one of the following areas:
- Responding to support calls escalated from ICT and functional area
- Maintenance of up to date call and problem records in the appropriate
- Coordination of fixes or workarounds as provided by Basis team or
- Maintenance / support of ERP related application interfaces, batch
- Communication of problem status or resolution to the end user /
- Supporting bespoke configuration developments
- Ensure documentation is maintained in the appropriate repository
- Ensure you deliver effective performance to achieve targets set out in
- Identification of continuous improvement opportunities and presenting these
- Working knowledge and experience of business processes associated with Finance and/ or Purchase to
- In-depth operational knowledge of Shared Service
- ERP configuration knowledge and experience in one of the following areas: Finance and/or Purchase to Pay.
- Ability to develop innovative solutions to complex issues
- Ability to resolve issues quickly and effectively
- Ability to provide advisory services
- Ability to be able to adopt new technical skills in order to meet the demands of the ICT function
- Strong customer service orientation
- Excellent communication skills with the ability to impart ideas in both technical and non-technical language
- Highly self-motivated and directed, with keen attention to detail
We are a customer experience and business optimisation partner for organisations who are ready to reshape and reinvent how they work and how they connect with those who matter most. We are not content with being good enough. And we never rest on our laurels.
Finance and/or Purchase to Pay:
help desks
service management system
service provider
processes and middleware as required
customer help desks as required
Service Management:
customer SLAs and KPI's
Continuous Improvement
to the relevant Team Manager/teams for investigation and/or consideration.
Pay.
Centres
Desirable:
SKILLS
Essential
We develop and deliver innovative, technology-led solutions to enable our clients to form stronger connections, increase loyalty, create efficiencies - and ultimately grow and confidently embrace the future.
We are shaping a better future for the world too. Empowering our people and communities, building an inclusive and diverse culture, reducing our environmental impact, and creating a resilient supply chain., It's our differences that make our organisation stronger, and we work to ensure that all our colleagues' voices are heard and that their aspirations are nurtured in a culture where people can grow and be 100% themselves every day, no matter their age, sex, gender, disability, ethnicity, sexuality, neurodiversity, or religion. Not only are we a Disability Confident Committed Employer, but we also believe in continuously strengthening our female talent, standing with the LGBTQI+ community and celebrating our multicultural workforce.