Front of House - Receptionist

Meeting and greeting clients, providing a 5

• experience for all clients.


Dealing with client queries in a polite and professional manner, maintaining exceptional standards of customer service and upholding the company's professional image at all times.

Managing telephone and email enquiries, appointment bookings and maintaining accurate client records against the computer database.

Arriving and checking out clients according to the booking system and dealing with clients who are late and whom have not attended their appointments.

Taking correct payments and accurately maintaining client accounts, invoices and financial records.

Maintaining filing systems, ensuring all documentation needed for treatments and patient consultations are always printed and organised.

Ensuring the Spa and all areas within, are always immaculate, clean and tidy for our clients.

Closing up, ensuring end of day banking is reconciled and correct.

Preparing clients records and individual clinic lists for therapists according to their diaries and treatments booked.

Managing the diary and booking treatments and correct rooms for correct treatments.

Helping to promote the business through excellent customer service, initiative and assisting in marketing projects and open events as directed by management.

Taking and passing on relevant messages to relevant colleagues.

Supporting clinic managers and team members with additional duties as and when needed.

Maintain a strong knowledge of all treatments performed at the clinic and products (training will be provided) in order to offer correct information and support on treatments and services when communicating with clients.

We are currently looking for an amazing and well-presented mature individual with previous 5
• experience in a client facing role.


The individual must be professional, reliable, have excellent interpersonal skills and excel in written English and Grammar. This is a challenging role, that will have initial, on-going training and senior support and is a fantastic opportunity for passionate Front of House person., Background in working front of house or a Beauty Clinic.

A strong communication with excellent oral and written communication skills.

Well-presented, confident, punctual, reliable, intuitive.

Able to maintain confidentiality, professionalism and attention to detail.

Able to deal with complex issues fast and efficiently putting clients first at all times.

Able to multitask and work under pressure.

Act in a professional, friendly, polite and positive manner at all times.

100% team player with fantastic work ethic, wanting to become the best you can be.,
• Customer facing: 10 years (preferred)
  
  The Hart Spa Sevenoaks is a multi-award winning Skin and Beauty Salon and is well known for its excellent customer service and innovative treatments. We have been awarded Professional Beauty Team of the Year for the last two years.
  
  Must be available to work one evening per week until 8pm and every other Saturday.


No holidays are granted during July or December as these are our busiest months of the year.

Part-time: 3 days per week 22-30 hours per week.

Job Types: Part-time, Permanent

Pay: £10.00-£12.00 per hour

Expected hours: 22 - 30 per week

Benefits:

• Employee discount


Schedule:

• 10 hour shift


• 8 hour shift


• Day shift


• Monday to Friday


• Weekend availability


Supplemental pay types:

• Commission pay