Customer Services Advisor

To contribute to the depot's EBITDA by the efficient and effective handling and processing of customer orders

As the Customer Services Representative, it is your responsibility to:

• Receipt and processing of customers' orders onto M4 computer system.


• Document of all relevant information from customer orders.


• To check and validate customer confirmation purchase orders.


• Regularly update information on system including maintenance of customer pricing records


• Receive and process enquiries, and quotes, and ensure these are followed up.


• Complete general administration which includes filing and external/internal post.


• Create of delivery and shipping documentation.


• Liaise with other sales staff to maximise sales opportunities.


• Communication with customers regarding concessions and any other required information.


• Document all customer complaints


• Undertake any reasonable tasks or duties assigned by the Site Manager
  
  Minimum of Grade C achieved for GCSE Mathematics & English or equivalent.


• Computer literate with good knowledge of Microsoft Office applications.


• Experience of working in a fast paced, pressurized environment within customer services or another administrational role.