Customer Service Representative

KeolisAmey Metrolink

Customer Service Representative

£22303

KeolisAmey Metrolink, City Centre, Manchester

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 15 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 50c50cb6cef94e61af8d5b30b20211a5

Full Job Description

  • You will play a key role in ensuring fair payment through ticket and pass checking and issuing standard fares.

  • You will help deterring anti-social behaviour by being a visible presence on the system and working with Greater Manchester Police and British Transport Police on crime-related issues.

  • In addition, you will provide effective crowd control, signposting, and customer care at special events in and around the city centre.

    You are an individual with excellent customer service skills and a customer-centric background, who can work flexibly on shift patterns that include evenings and weekends.

  • You can adapt quickly to changing operational situations and demands.

  • You can demonstrate high-quality written and verbal communication skills.

  • You can make decisions quickly and accurately under pressure and have the confidence to deal with difficult situations and large groups of people.

    At KAM, we celebrate the diversity of our customers, communities, and colleagues, and strive for a workforce that is representative of the communities we serve.


  • Research has shown that not everyone applies for a role when they don't feel 100% qualified. Therefore, if you don't see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to apply. We are committed to creating a more equitable, inclusive, and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, and sexual orientation to apply. We look forward to receiving your application., KeolisAmey Metrolink (KAM) is the largest light rail network in the UK. Growing and evolving since first opening in 1992. Metrolink have so far expanded to 103km of track, 99 stops and 147 trams, with a target of 52 million yearly passengers by the end of 2022.

    We recognise and celebrate the diversity of our customers, communities and colleagues and strive for a workforce that is representative of the communities we serve, and society at large.

    Evergreen Building North, 160 Euston Road,

    London, United Kingdom, NW1 2DX

  • An annual salary of £22,303.00

  • A permanent full-time contract 37.5 hours per week

  • Generous Annual Leave Scheme starting at 25 days plus bank holidays

  • Free Tram Travel for all our colleagues, plus a sponsored pass for an immediate family member

  • Access to Amazing Discounts at most major retailers including Asda, Currys PC World, John Lewis and many more.

  • Family Friendly Policies including enhanced maternity and paternity pay.

  • Prioritising your Health and Wellbeing with a range of services available including a free counselling service, annual health checks, access to Employee Assistance Programme and more.

  • Supporting your continued development journey with a focus on developing career pathways and reimbursement of professional fees where essential to the role.