Customer Service & E-Commerce Administrator

We are seeking a dynamic E-commerce Specialist to join our team. The ideal candidate will be responsible for managing our online sales platforms and ensuring a seamless shopping experience for our customers., Fast paced fabric, haberdashery and craft company, Oh Sew Crafty Ltd, requires an additional E-Commerce administrator to join our team. This is a full time office based, permanent position with a minimum of 37.5 hours per week, however flexibility is required for additional hours and weekend work. You will also learn other areas of the business to create a stronger working team.

Hours are 8am to 4pm Monday to Friday

Job Purpose:

Customer service for online orders

Duties:

Answer customer queries across all online platforms

Keep customers informed of order status

Answer phone calls, emails and live chat messages to assist customers

Create and update stock listings across online platforms

Maintain a high level of customer service

Attention to detail is key

General maths and English skills

High level of verbal communication and people skills

Ability to use computers and software,

• GCSE or equivalent (preferred)
  
  Company pension


• Free parking


• On-site parking


• Store discount


Schedule:

• Monday to Friday


• Weekend availability


Ability to commute/relocate:

• Kidderminster: reliably commute or plan to relocate before starting work (required)