Customer Service Assistant

As a Sports Advisor/Sales Assistant, your role is to ensure all customers leave our stores happy. You will be a crucial player in providing exceptional customer service and driving sales. From a friendly and professional welcome to a quick and easy payment process, your role is to always deliver a champion shopping experience at Decathlon Cambridge.

Decathlon invests in the development of teammates so that those who want to grow and build careers within the business are able to flourish within their roles. In a nutshell, your responsibilities will include:

Customer Service - Through your passion for sports, you'll share tips and experiences with users. Through our hands-on product training, you will be able to give the best technical advice for the sports you are responsible for. Decathlon has shifted into an omnichannel business so it's essential that our sales assistants are able to assist customers in all aspects of retail shopping, whether that's in-store or online!

Merchandising - Whether full-time or part-time, every Sales Assistant is encouraged to take responsibility for autonomously managing stock levels and pricing and to provide a high level of merchandising so that each customer can easily find the right product for their sports practice.

Being a team player - You'll be part of a shop floor team of like-minded Sports Advisors, working for and practising sport, and celebrating victories together, so it's important that you are able to work well within a team environment but independently as well.

THE PROFILE WE'RE LOOKING FOR

Someone who is looking to combine a passion for sport with work

A people-person who risks and goes the extra mile to achieve results

Someone looking for a retail career

Problem solver with excellent communication skills

Able to play as part of the team during the busiest times (weekends and holidays)

Invested in the development of yourself and others

Additional information: As a Sports Advisor, you will be required to work during our usual retail opening hours which includes evenings and weekends.

We're an international sports retailer with over 2000 stores in 56 countries, and if you look a little closer, you'll see we're so much more.

Decathlon is dedicated to helping, inspiring, and guiding you through your sports experiences. We believe that discovering new sports and being active - well, it's an important part of life - and living well shouldn't just be for a privileged few.

Rewards and Recognition

• Annual remuneration reviews


• 30% Teammate Discount


• Shareholding Scheme


• Access to Pension Scheme ( 3-8% Employer Contribution to Pension Scheme)


• Teammate rental scheme


Social and Community

• Ticket discount for social and community events such as concerts, theatre, sports events, etc (through SmartSpending Access and so it varies per season)


• Access and opportunity to join internal and community social events every year for you and your family


Health and Wellbeing

• Up to 10 paid sick leaves and 5 bereavement leaves


• Maternity and shared parental leaves


• Life Assurance


Work-life Balance

• Up to 28 days holiday with the option to carry over a maximum of 5 days each year


Learning and Development

• A vast program of intensive learning and development training via Decathlon Academy and other learning platforms


Job Types: Part-time, Permanent

Pay: £8.60-£11.44 per hour

Expected hours: 15 per week

Benefits:

• Casual dress


• Company pension


• Employee discount


• Employee stock ownership plan


• Profit sharing


• Store discount


Schedule:

• Day shift


• Flexitime


• Monday to Friday


• Weekend availability


Supplemental pay types:

• Bonus scheme


• Performance bonus


Application question(s):

• What sports do you enjoy and practice regularly?


• In your own words, please tell us why you wish to join Decathlon?


Work authorisation:

• United Kingdom (required)