Customer Service Advisor | S1 |Specialist Contact Centre| Fraud

Santander

Customer Service Advisor | S1 |Specialist Contact Centre| Fraud

£25062

Santander, Bootle, Cumbria

  • Part time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 15 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 5f55599b6c0b4c48ad528f746cea0777

Full Job Description

We want our people to thrive at work and home, and we recognise that many people benefit from flexible arrangements. To enable us to deliver the best outcomes for our customers and to help each other develop we understand the importance of having the right balance of spending time together in an office while maintaining flexibility.

  • Exceptional listening and communication skills with the ability to show empathy in a customer situation

  • Experience of working within a customer services role, previous telephony experience not essential


  • It would also be nice for you to have:
  • Strong teamwork with a high level of motivation

  • A real desire to go above-and-beyond for customers

  • Effective team working skills with a flexible, can-do approach to work

  • Ability to grow, adapt and change accommodating business needs and priorities

    We are currently recruiting Customer Service colleagues for Part Time positions within our Fraud Payments business area, with a starting package up to £25,062 (pro rata) this is made up of a base salary of £23,036 (pro rata) along with an additional £500 flexible benefit and up to a £1526 (pro rata) discretionary performance related bonus.


  • Fraud and Scams can turn our customers lives upside down- As a Fraud and Scam specialist you'll be there for them in the moments that matter. You can stop this from happening.

    If you deliver great customer service, have excellent listening skills and are driven to protecting customers, this is the opportunity for you by being part of a dynamic and highly skilled team who combat fraud and scams everyday.

    The difference you'll make:
  • Building natural rapport through great conversations with the ability to engage in a way that makes our customers feel protected and valued preventing fraud and scams

  • Showing great personal resilience in the face of challenging customer situations to deliver great outcomes

  • Championing customer experience, delivering a personal touch tailored to our customers needs. Showing empathy and understanding focused on the right outcome

  • Developing and learning about the latest fraud and scams, sharing knowledge and experience to aid continuous development, Part - time working 5 days a week, including alternate Saturdays and Sundays

  • Fixed start time 6pm - 11pm

  • 25 hours per week


  • Inclusion.

    At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

    How we'll reward you.

    In addition to your salary, we offer a wide range of benefits that you can choose from and tailor to your needs. For part-time / contract roles, your salary, bonus (where eligible) and certain benefits will be prorated to reflect your working hours / contract duration.
  • Starting salary of £23,036 (pro rata) plus a £500 annual cash allowance to spend on our great range of benefits.

  • Twilight Allowance of £1,900 (pro rata)

  • 25 days' holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year

  • Eligible for a discretionary performance-related annual bonus.

  • Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass.

  • Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us

  • Support your favourite causes through charitable giving and our community partnerships

  • Share in Santander's success by investing in our share plans

  • 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more