Customer Experience Executive

Communicate effectively with customers, internally with other departments and with overseas offices via telephone and email.

Resolve customer queries & complaints via phone & email within dedicated time frame.

Generate and provide quotations to customers.

Directly liaise with Linex offices and agents to ensure KPI's are met and adhered to.

Monitor shipment contents in line with compliance including liaising with customers on restrictions and prohibitions.

Ensuring status updates and POD's on all consignments are updated within the transit time and are provided to the customer.

Completing collection notes prior to hand over to the operations department.

Compiling data and providing reports for customers and senior managers.

All other ad-hoc tasks as required.

Can you chat to people, are you a problem solver, are you able to understand problems from the other persons point of view and help them to reach a conclusion?

You'll need to have a friendly and consistent outward disposition to succeed in a customer facing role. You'll also need to be a great listener and be able to show empathy when dealing with customer calls.

Previous customer facing experience is advantageous however full training will be given to the successful candidate.

You'll be computer literate and have a working knowledge of Microsoft Office including outlook. We also have our own inhouse software and systems, so the ability to learn to navigate these is also a requirement.

You'll be taking calls and answering e-mails from our customers, you'll be speaking with our international offices and local departments to help answer any questions put to you. You'll be the focal point and first point of contact within our international logistics business for all customer experience matters.

International courier knowledge is desired.

As one of the largest wholesale networks in Asia, Linex plays an important role in the express global parcel delivery market. Linex has been the exclusive worldwide general sales and service agent for Cathay Cargo's courier product since 1989 and GSA for Air China since 2006.

We have over three decades of experience in providing multi-modal transport solutions to customers in all industry sectors, across a wide international network of owned offices, agencies and partnerships and we are seeking an exceptional candidate to join us for the position of Customer Experience Executive.