Contact Centre Advisor
Whirlpool UK Appliances
Contact Centre Advisor
£22011
Whirlpool UK Appliances, Peterborough
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 15 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 7b43a26bd96b46e39f57f6c8f9d75ca7
Full Job Description
- 25 days holiday per year pro rata, up to 5 additional days are achievable after your first year
- Annual performance related pay reviews
- Hybrid working following successful completion of a probationary period
- Uncapped commission within the Sales Department
- Progression opportunities within the Contact Centre and the Company
- Company pension contributions
- Free on-site parking
Excellent communication skills - Good people skills and the ability to use common sense and tact to diffuse situations ensuring customer satisfaction
- A team player with a friendly and positive attitude and approach, with a genuine interest in customer service
- Previous customer service experience is desirable but not essential
- Basic IT skills, GCSE or equivalent (preferred), customer service: 1 year (preferred)
Hotpoint is the UK market leader for kitchen appliances with brands including Hotpoint, Indesit, and Whirlpool where on average we have a product in every UK home. We are a popular career choice and have been awarded "Top Employer" 4 years running. - Additional leave
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance, What will you be doing?
- Taking inbound telephone calls to book repairs for a range of different appliances
- Offering a range of cleaning solutions to keep the customer's appliance maintained
- Providing excellent customer outcomes
- Contact centre advisor within the Sales and Customer Service departments
- Full time
- 1 in 2 weekend rotation (1 day) with a rostered day off in the week
- Variable shift patterns across the centre opening hours
- Starting salary £22,010.56 pro rata, potential to earn OTE in Sales roles
- 2 weeks classroom training - this will be 8.30-5 Monday - Friday, Monday - Friday 8am - 6pm
- Saturday - 8:30am - 4:30pm
- Sunday - 9:30am - 3:30pm
- Additional leave
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Sick pay
- Store discount
- Day shift
- Weekend availability
- Commission pay
The company currently employs around 1,000 staff at its UK headquarters in Peterborough across various roles and is looking to expand the team within our Contact Centre.
We pride ourselves on putting the customer at the heart of everything we do so regardless of the area you work in we will treat our customers with the utmost care and respect.
If you want to join a company where people are an integral part of the business and given the highest importance with plenty of training and development opportunities then a career at Hotpoint is for you.
£22,010.56 a year - Permanent, Full-time, Pulled from the full job description
Once fully trained other areas to progress into are:
Extended warranty, insurance, parts and appliance sales (Uncapped commission)
Customer Resolutions, dealing with more complex customer queries
Digital Team, dealing with customers via our live chat and social platforms
Role information
Job Types: Full-time, Permanent
Pay: £22,010.56 per year
Benefits:
Schedule:
Supplemental pay types: