Community Library Assistant

Working for Cambridgeshire Libraries - YouTube

We are looking for an enthusiastic and versatile person to help us shape the future of Cambridgeshire Libraries. We maintain a high-quality public library service, working in partnership with a range of other organizations and community groups.

Our Community Library Assistants are the first point of contact for members of the public who are visiting and using our Libraries, and consequently the role is varied and allows staff to develop many different skills.

This role is based at Central Library, Cambridge, however you must be able to travel to any of the other Libraries within the District.,

• Providing friendly, efficient, customer-facing, front-line public services to users of Cambridgeshire Libraries.


• Contributing to and promoting the library offer.


• Supporting library events and activities, including delivering Rhymetime and Storytime sessions


• Supporting the wider aims and objectives of the service by assisting in delivery of partnership initiatives and outreach work.


• Deliver the UK Visa and Immigration Biometrics verification service which we offer at Cambridge Central Library, for which training will be given., Our Equality, Diversity and Inclusion Strategy, along with our employee network 'IDEAL' and self-organised peer support groups help us to foster an inclusive, supportive and safe working environment where people feel valued, respected, and empowered. We collect relevant diversity data for monitoring as part of the recruitment process to understand the diversity of our applicants and monitor any trends throughout the recruitment processes so that we can take meaningful action.
  
  The successful candidate will have a flair for working with people, able to create a friendly and welcoming environment for a diverse range of customers. They will be excellent at multi-tasking, be quick and efficient, and enjoy working under pressure.


The candidate will be passionate about what public libraries can offer, and able to promote our services. Although there is plenty of routine work, there is also scope to be creative. Training will be given on specific library systems, but an ability to work with IT is assumed. Although library experience is an advantage, we would also like to hear from candidates who have demonstrated exceptional customer service skills in other contexts.

When completing the supporting statement for this position, please tell us how your skills, experience, capability and potential match each of the criteria in the person specification. Think carefully about the following criteria and provide practical examples of how and when you have used the particular knowledge, skill or experience:

• Demonstrate your understanding of delivering good customer service



• Interpersonal skills, including patience and listening skills with an ability to establish exactly what the customer requires



• A pleasant, helpful manner with customers of all ages and abilities.



• A strong team player, able to work with colleagues on projects and contribute to team goals



• Flexibility and adaptability in all areas of work, including being able to respond to a change in hours or workplace location.
  
  Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.
  
  Visit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion.


https://www.cambridgeshire.gov.uk/council/jobs-and-careers
Our benefits

We value our colleagues in Cambridgeshire County Council and have developed a number of benefits:

• Flexible working


• Flexible Bank Holidays


• A comprehensive wellbeing package


• Our Cambs Rewards employee discounts


• A comprehensive pension scheme


• IDEAL staff equality, diversity and inclusion network.


• Camweb our staff intranet helping to keep you informed


• An employee recognition scheme