Claims Handler - Accidental Damage (UK-Hybrid Working)
AIOI NISSAY DOWA INSURANCE MANAGEMENT LIMITED (ANDIM)
Claims Handler - Accidental Damage (UK-Hybrid Working)
£26000
AIOI NISSAY DOWA INSURANCE MANAGEMENT LIMITED (ANDIM), Newcastle upon Tyne
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 16 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 488f50f389674d6eb71d943a0d15ef4b
Full Job Description
- Utilise demonstratable claims experience and knowledge to handle claims in line with agreed authority levels, handling guidelines, procedures, claims strategy and culture.
- Ensure claims are settled quickly and cost effectively.
- Ensure customer solutions are delivered in line with the policy of insurance and claims handling processes to provide an excellent claims customer experience.
- Make necessary investigations and decisions on liability and quantum, identifying possible fraudulent cases, highlighting indemnity concerns, and corroborating circumstances to make accurate liability assessments at the earliest possible stage.
- Strive for first call resolution and take ownership of issues; take personal ownership, follow through on promises and keep the customer informed until issues are resolved.
- Support development and delivery of the Claims strategy and vision.
- Use claims experience and knowledge of principles of negligence to negotiate with other organisations to achieve the optimum claims settlement in terms of liability and costs.
- Do all that you can to move claim toward settlement and reduce failure demand.
Demonstratable knowledge of motor claims (Indemnity, Liability, Accident Management). - Proven experience within a Customer facing motor claims role.
- Understanding of the FCA regulatory regime, FOS ethos and TCF initiatives.
- Ability to plan and organise own workload.
- Sound negotiation and influencing skills.
- Good level of both verbal and numerical reasoning, analytical, objective, solves problems by developing and applying solutions.
- Proficient in using IT word processing and spreadsheet packages.
- Understanding of the principles of negligence and how this applies to motor accident liability.
- Dealing with customers and third parties in a high emotional state when often having to deliver 'bad' news.
HYBRID WORKING- 37.5 hrs (Monday-Friday). Salary - up to £26,000.00 dependent on experience.