Centre Manager

To set up and operate high and efficient standards of operation and care, establishing a desirable, safe and progressive environment in which to shop, visit and trade ensuring these are aligned to the owner's objectives. To ensure compliance with all statutory regulations, internal policies and procedures and best practice in the continued delivery of a town centre-based shopping centre.

Key Objectives

• Ensuring compliance with regulations and health, safety, environment, and security standards.


• Managing landlord, managing agent and tenant expectations having regard to set financial limits.


• Agreeing, monitoring, and managing all budgets to ensure costs, quality standards and efficiencies are achieved to


• Work with external consultants with management of marketing activities, tenant liaison, local stakeholder communication, administration management including invoicing, mall promotions and car park


• Management of service providers/contractors to ensure the site operates safely and efficiently.


• To be an ambassador within the community to drive improvements with the scheme and town center.


• To manage the onsite staff, leading by example and inspiring colleagues to work towards a common goal., Ensure compliance with all statutory and internal obligations applicable to the ongoing occupation, operations, and maintenance (including project work) of the Centre and with all health and safety and environmental legislation and regulations, adhering to all relevant policies and


• Ensure the cost-effective provision of agreed Facilities Management services for the Landlord, as


• Ensure the procurement of, and subsequently manage, the provision of relevant services (e.g. M & E, Security and Cleaning), ensuring optimum service standards from internal/external


• Ensuring all building services and life safety systems are maintained within relevant scheduled frequencies and inspections


• Manage and develop relationships with contractors to ensure compliance with contracts and continued delivery of agreed


• Contribute to the forecasting, and then subsequently monitor and control budgets, ensuring costs are properly allocated against the respective property schedule, contained within agreed levels, and corresponding reports provided as


• Provide accurate and timely completion of accounting, turnover and footfall data for the presentation of reports and documentation for the Landlord and respective parties, led by the Assistant Centre Manager


• Maintain, establish and develop appropriate relationships and communication channels with all retailers, tenants and other stakeholders (including members of the public, colleagues, line manager and client representatives) to ensure that service levels are maintained and improved having regard to relevant budgetary


• Manage and develop relationships with contractors to ensure compliance with contracts and continued delivery of agreed


• To lead on tendering and placing of contracts relating to the site and to ensure that all Ashdown Phillips contract procurement requirements are complied with.


• To ensure the operation of the Centre in compliance with all health and safety and environmental legislation and regulations, adhering to all relevant policies and procedures.


• Maintain and develop relationships with all retailers. The monitoring and recording of trade performance and provision of corresponding reports, is led by the Assistant Centre Manager.
  
  These are the minimum key areas of knowledge, skills and experience.



• Strong commercial awareness.


• Displays resilience and confidence with a true customer service ethos.


• Excellent communication skills and the ability to make a difference.


• Full working knowledge of codes of practice and legislation, including RICS code of practice.


• Working knowledge of current statutory legislation and regulations, especially regarding Health, Safety and IOSH qualification is essential, NEBOSH desirable.


• Knowledge and experience of managing contractors and service levels (e. M & E, security, and cleaning) associated with a retail, office and residential estate, and within agreed budgets.


• Problem solving skills to continue to match resources to achieve various service requirements.


• Good knowledge of service charges and budgeting techniques (where possible to the financial dimensions outlined above).


• Excellent organisational and time management, able to meet tight deadlines and respond in emergency


• Self-motivated and able to work on own initiative without ongoing direct


• Excellent interpersonal and communication skills able to effectively communicate at all levels and operate comfortably as part of a multi skilled team.


• Willingness to adopt a flexible approach to working patterns to respond to the changing needs of the


• Previous shopping centre management experience with expertise and passion for operations or facilities management, in either retail or mixed-use environment.


• Interest in the 'retail environment' and changing trends / challenges for retailers together with an understanding of their occupational


• Good IT skills Microsoft Word and


• Qualifications:


BCSC Diploma in Shopping Centre Management - beneficial; SIA License - beneficial.

APP Fire Awareness Permit to Work, Asbestos Awareness internal training courses - essential (list may be updated}.