Care Coordinator

We are seeking an experienced Care Coordinator to join our team at a leading Domiciliary Provider. The ideal candidate will have a strong background in managing and monitoring the quality delivery of a domiciliary care service for the elderly. As an office-based Care Coordinator, you will play a crucial role in providing excellent support to our clients.

As a Care Coordinator, you will be responsible for scheduling and planning the support staff including:

· Answer each incoming call in a friendly, professional, and knowledgeable manner, in the Office and also during the On-Call

· Develop and maintain relationships with clients, companions, and befrienders through regular informative telephone and Quality Assurance Contact

· Coordinate and plan rotas on a daily and monthly basis

· Coordinate and plan holidays and sickness cover

· Identify and report any areas of recruitment needed

· Undertaking administration of Carers compliance files

· Checking medication records

· Developing and reviewing care plans

· Monitoring staff and client communications

· Responding to complaints and queries from clients

· Ensuring good record keeping

· Induction of new care staff

· Carry out supervisions, spot checks, risk assessments and produce reports

· Registering and interviewing Domiciliary Care Workers and Support Workers

· Stand in during emergency to cover care calls when required

· You will be part of a strong and vibrant team working in a well-structured domiciliary care service who are proud to make a difference.

What's in it for you?

At Passion 4 Care, we recognise that running a branch is a lot of responsibility and we have an excellent support network to assist you with all things HR, Compliance and Business Development. You will have access to a wide range of benefits including:

- Career progression opportunities

- Access to our employee assistance programme

- Support to complete nationally recognised qualifications

Passion 4 Care is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.

· Previous experience in working within a similar position and within the care setting - ideally dealing with elderly and vulnerable people is essential.

· Experience as a Care Co-ordinator or Scheduler would be very desirable.

· A minimum qualification of QCF Level 2/3 - Health & Social Care or equivalent desirable

· Strong social care experience

· Be a great team player with good communication skills and a good mind set.

· Experienced in rota planning using a staff roster software.

Location - Birmingham (Office) and Walsall (Coordination Area),

• Diploma of Higher Education (preferred), providing care: 2 years (required)
  
  Passion 4 Care is a well-established Care Agency operating in Staffordshire and the West Midlands. We are professional, agile and fast-paced.
  
  Job Types: Full-time, Permanent


Pay: £11.00-£13.00 per hour

Expected hours: 35 - 45 per week

Benefits:

• Company pension


• Health & wellbeing programme


• On-site parking


• Sick pay


• Transport links


Schedule:

• Monday to Friday


• Weekend availability


Supplemental pay types:

• Performance bonus