Business Support Solutions Analyst

Mission Description: Within the Digital Team of Safran Landing Systems' Customer Support & Services, you will contribute to the development and sustaining of critical elements of the customer portal.

The Landing Life customer portal provides 24/7 services to thousands of users on a wide range of commercial and technical applications, including self-service e-ordering features, technical documentation management and communication channels with Safran Landing System's front-office teams.

You will represent the business, in relation with local IS/IT, thus expanding Safran Landing System's digital footprint, ensuring both a high quality of service to users and economic performance of Safran Landing Systems.

Your main activities will be:

• acquire a strong knowledge of Safran Landing Systems' aftersales processes enabling the delivery of support & services to customers, and associated information systems


• monitor the activity of critical systems, investigate on incidents and implement fixes to keep the business running


• network with key users of the aftersales organization to capture short and longer term needs and translate them in actionable, maintainable and sustainable setup or development actions


• coordinate with other members of the team, each responsible for adjacent key elements of the overall portal and e-ordering architecture, as per the roadmap defined


• manage a backlog of evolutions (features, business rules) for back-end and front-end components, such as but not limited to Technical Publications and e-ordering


• manage development projects with IS/IT teams and external development companies, from specification to testing and sustaining


• setup or adapt business rules of core elements of your functional perimeter (access rights, commercial conditions…)


• ensure the constant sustainability of your functional perimeter, in terms of data, business rules, off-the-shelf elements


• collect insights of portal usage and contribute to the consolidation of the global roadmap


• back up team members for other components of the global perimeter, such as machine-to-machine order function, interfaces with the ERP or CRM, authentication system and web administration
  
  What do you need from me?


• At least degree level or equivalent experience in a technical discipline


• Experience in managing digital projects, supply chain or customer support is required


• Listening and communication (oral, written and presentation) skills are mandatory


• Knowledge in ERP systems, especially SAP, is desired


• Problem-solving ability & strong analytical skills


• Rigorous in analysis and documentation of processes, solutions, etc


• Team player and customer-oriented


• Aware of export/credit control processes & GDPR an advantage


• Fluent in English (oral, written), and French speaking skills would be useful (but not essential).


Due to the nature of customer/systems queries, there may requirements to work outside of normal working hours.

Safran Landing Systems is the world leader in aircraft landing and braking systems and is at the forefront of contributing to safer, more sustainable aviation for current and future generations. We design, test, manufacture and assemble landing gear used on commercial aircraft including Airbus and Boeing, and UK military aircraft such as the Eurofighter Typhoon. Gloucester is home to the UK division and has been a leader of cutting edge landing gear technology for over 90 years, since the innovative designs of Sir George Dowty. YOU can be a part of our legacy …, Safran was ranked globally as the world's third best employer in its sector by Forbes magazine in 2021.

Our employees are at the heart of our success and we work together towards Four People Fundamentals that underpin life at Safran:


• We believe in and promote diversity and inclusion as key values across our business



• We develop our colleagues skills and build opportunities so you can shape our future



• We create a trustworthy work place to support you, as you dare to act and innovate



• We encourage collaboration and mutual support for you and your colleague, We want Safran Landing Systems to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.


We're committed to building a strong, diverse workforce and making Safran Landing Systems an inclusive place to work.

'Offers of employment will be subject to a relevant level of company security vetting, which may include a criminal record check


• 25 days holiday + UK Bank Holidays, plus the option to buy/sell annual leave



• Annual bonus & Share scheme options



• Pension scheme (up to 8% match) and life assurance (4x salary)



• Onsite parking, including EV chargers, subsidised restaurant, bicycle storage andshower/changing facilities



• Our Benefits Portal offers a number of schemes including: cycle to work, technology & retailsavings, access to healthcare & wellbeing services, discounted gym memberships and more! Global and local career progression opportunities and training & development programmes



• STEM engagement with schools, colleges and universities and Charitable activities for all



• Social events throughout the year, and access to Dowty Sports and Social clubs


Why us?