Administrative and Clerical Officer (SPA)

Administrative and Clerical Officer, Band 2 Permanent, Full-time: 37.5 hours per week

Shifts are 8-4 or 10-6 and will be a mixture of both to cover operational hours including weekends

Greenwich Adult Single Point of Access Team, Goldie Leigh, Abbeywood

This post is within an administration team providing a Single Point of Access support for Adult Community Services.

As an administrator, you will be required to participate in call centre duties liaising with service users and health care professionals, with the expectation to resolve and deal with the call.

This is a varied role creating referrals, taking messages/dealing with queries, scanning documents, uploading them to the RIO system, sending out reports, scanning and electronically distributing post, data inputting and carrying out routine administration duties.

Main duties of the job

Postholder will liaise other professionals with regard to administrative duties relevant to client care, for example, processing new referrals, arranging appointments

To respond to incoming calls and emails and deal with enquiries. Record all messages accurately ensuring appropriate action is taken and messages passed to the relevant service /clinician.

To scan/upload documents to RIO, using the Trust standards

To process new referrals and information, recording appropriate data onto RiO

To input/update information on the database, ensuring quality of data and completeness

Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes.

We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.

Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:

• We're Kind


• We're Fair


• We Listen


• We Care