Administrative Assistant

As a fast-growing organisation, We are seeking a proactive and dedicated Customer Support and Admin Assistant to join our dynamic team. This role is pivotal in ensuring our customers receive exceptional service and support while also assisting with various administrative tasks. The successful candidate will play a crucial role in maintaining our reputation for outstanding customer satisfaction and efficient administrative operations. This is a full-time position, with a 40-hour workweek, and it offers an exciting opportunity to be an integral part of our dynamic and growing company.,

• Respond promptly and courteously to customer enquiries via email, chat, or phone, ensuring timely resolution and customer satisfaction.


• Provide comprehensive product information and guide customers through any enquiries, demonstrating a strong understanding of our offerings and leveraging sales techniques to highlight their value.


• Contact clients to book appointments.


• Take responsibility for scheduling client appointments and ensuring smooth onboarding processes, coordinating with internal teams to facilitate seamless transitions for new clients.


• Assist clients with placing orders and processing payments, ensuring accuracy and efficiency in all transactions.


• Perform general administrative tasks, including data entry, document preparation, and record-keeping.


• Assist with inventory management, ensuring accurate stock levels is reported.


• Arranging and managing meetings and events as required, organising agendas and capturing key actions and outputs


• Prepare reports and presentations as needed, contributing to data analysis and business insights to drive commercial success.


• Gather and analyseclient feedback to identify opportunities for improving the client experience and enhancing client satisfaction with our services.


• Assisting in creating therapy packs


• Miscellaneous/ad hoc administrative duties as directed


• Collaborate with various teams, including SLT, marketing and IT, to ensure a seamless customer experience and communicate customer insights for product improvement.


• Continuously seek opportunities to streamline customer support processes and contribute to the enhancement of internal systems and procedures to better serve our clients and improve operational efficiency.
  
  A-Level or equivalent; additional qualifications in customer service or administration are a plus.


• Proven experience in sales or commercial environments, with a track record of effectively managing client relationships and responding to commercial inquiries.


• Demonstrated ability to handle pricing and quoting processes, with proficiency in calculating costs and providing accurate pricing information to clients.


• Experience in scheduling and onboarding clients, with strong organisational skills to ensure smooth transitions and efficient client management.


• Ability to adapt to changing priorities and handle high-pressure situations, particularly during busy periods or when managing multiple client requests simultaneously.


• Excellent communication skills, both written and verbal, with a strong ability to empathize and communicate effectively with customers.


• Proficient computer skills, including experience with Google Workspace, Xero and Groups.


• Highly organised, proactive and able to prioritise a variable, workload with multiple deadlines and prioritise effectively.


• A positive and resilient attitude, with the ability to handle challenging situations with professionalism.


• Ability to work independently and collaboratively in a fast-paced environment.


• Commitment to maintaining the confidentiality and handling client information with discretion and professionalism.


• A proactive approach to identifying opportunities for process improvement and contributing ideas to enhance commercial operations and client satisfaction., Do you understand this position is office base and NOT Hybrid or Remote working?


Education:

• A-Level or equivalent (required)


Experience:

• Customer support: 2 years (required)


Licence/Certification:

• Driving Licence (preferred)
  
  Chatterbug Limited is a Social Enterprise providing a range of Speech and Language Therapy services. We are a recognised NHS Business Partner and deliver a range of services to LAs, CCGs, Schools and Private Clients Nationally.


Our values Open, Connected, Dependable and Fortitude, are at the heart of everything we do. Our vision is to be recognised as the leading provider of Speech and Language Therapy services known for providing high-quality, evidence-based input that provides real results, regardless of the client's background. A service that is innovative, brave and willing to face challenges to bring about change.