1st Line IT Support Engineer

In this position you will be responsible for the delivery and support of Consultus' in-house 1st line IT support. This is a full time, permanent position, and you will be expected in our Leicester Head Office 4 days per week.

Common tasks will include:

• Being the point of contact for 1st line IT support queries and issues


• Supporting the Microsoft 365 stack and legacy RDS farm


• Administration of IT infrastructure including the provision and routine support for a self-hosted Azure Tenant


• Ensuring rigorous enforcement of IT security policy and threat mitigation activities including support for ongoing security accreditation


• Ensuring uptime of Consultus networks and firewalls across multiple locations


• Working alongside the IT Software team in leveraging the native capabilities of Azure Cloud infrastructure


• Seeing through assigned IT infrastructure project work from conception to finished article, including status reporting


• Maintaining the IT asset register and managing hardware replenishment and procurement


It is likely that as part of your role you will receive training and development on Azure Cloud IaaS (Infrastructure As A Service) and 365 broad adoption, including Power Automate / Dataverse.

To be successful in your application, it is essential that you have at least a minimum of 1 years' experience in 1st line IT support.

You must have a customer-focused outlook, be motivated and engaged, asserting initiative in resolving issues with a flexible approach. Other essential skills and qualities include:

• Having a basic understanding of computer hardware, software, and networking


• Proficiency in operating systems such as Windows, macOS, or Linux


• Familiarity with common software applications and productivity suites


• Ability to troubleshoot and diagnose technical issues effectively


• Strong verbal and written communication skills to interact with users of varying technical levels


• Ability to manage user expectations and communicate realistic timelines


• Ability to manage multiple support tickets simultaneously and prioritize tasks accordingly


• Ability to work effectively in a team environment to achieve common goals


• Ability to remain calm and focused in high-pressure situations


Desirable experience and knowledge include:

• Knowledge of Microsoft Dynamics CRM/ERP (and / or Business Central), and its support requirements, such as Power Automate and the related integration platforms such as Dataverse


• Migration of on-premises servers to Azure Cloud


• Experience and exposure of IT DevOps and AGILE frameworks


• Implementing the execution of anti-virus and phishing drills


• Working knowledge of Cloud IP PBX telephony (8x8 / Zest 4)


• Creating and maintaining Power Flows / Power Automate solutions for leveraging 365 native functionalities to drive and deliver efficiencies


It would be beneficial if you have undertaken an apprenticeship or have a foundation degree in IT, hardware and system support.

You'll be joining a people-centric organisation, recently recognised as a 'Very Good Company To Work For' by Best Companies (2023). Also voted as 'Consultancy of the Year' with the 'Best Business Solution' at TELCA (2021), Consultus is a leading provider of net zero and energy services. Lauded for a 'world-class' service with an exceptional reputation, we have one of the highest client retention rates in the industry and have been voted 'Most Trusted Consultancy' 2 years running.

The Consultus International Group is a cause-driven business, on a mission to leave the planet in a better place than it is now. At the forefront of innovation, we're looking for great minds to help us support people on their Net Zero journey.

We understand that everyone has their own needs, which is why we provide our people with Perkbox rewards. Perkbox allows you to create a benefits package which is unique to you! In addition, you'll receive:

• Personalised learning and development programme


• A clear Progression Pathway, to ensure your career is moving in the direction you want it to


• External 'Employee Assistance Programme' and continuous initiatives, to support mental and physical wellbeing


• Enhanced maternity/paternity/adoption leave pay


• Enhanced annual leave


• Access to company's annual Bonus Scheme


• Incentivized Referral Schemes


• Flexible Working Scheme, to ensure a comfortable work-life balance Hybrid home and office working from our modern offices in Leicester, because you can!


• 
  
  Committed to inclusion and diversity
  
  The Consultus International Group is an organisation represented by individuals from all backgrounds. We are proud to continue building a team which embraces inclusion, so encourage suitable applications from a diverse array of talent.
  
  As a Disability Confident Committed employer, under our Guaranteed Interview Scheme (GIS), we commit to interview candidates with disabilities if their application meets the minimum criteria for the role - please let us know during the application process.
  
  Unfortunately, because we are unable to offer VISA sponsorship for this position, all applicants must be eligible to work in the UK.
  
  Please be advised The Consultus International Group holds the right to close application deadlines early if high volumes of applications are made before the advertised close date.