Tenancy Support Officer

We are working closely alongside a Local Authority in Islington to assist with the appointment of a Targeted Tenancy Officer, on a 3-month contract, likely to be extended at clients discretion. Please apply with your CV for immediate consideration.,

• Provide a responsive and proactive tenancy management service to tenants with a range of requirements, building on their strengths to facilitate personalised, creative and realistic interventions that reduce risk and promote resilience


• Establish and maintain expertise in the range of tenancy-related matters that residents require assistance with, developing and implementing a suite of tools and resources (including policies and procedures) to support the delivery of the service. In particular, to take the lead in developing expertise in areas of specialism


• Provide housing and tenancy-related advice, interventions and services directly to council tenants, their families, advocates and other professionals including the wider staff team, and support colleagues to do the same.


• Implement robust processes for assessing, recording, managing and reviewing risks, ensuring that these are dealt with at an appropriate level within the service structure.


• Deliver a set of challenging KPIs and personal objectives in line with agreed targets
  
  Experience of providing advice or assistance to the public in a customer-facing role, ideally within a housing or support setting


• Excellent customer service skills, with a strong commitment to empowering people to solve their problems, thrive and live well


• An understanding of housing and other relevant policy and legislation, including housing supply and demand issues and welfare reform, undertake risk assessments: 1 year (required)


• support and empower vulnerable people: 1 year (required)


• Local Authority: 1 year (required)


• Social Housing: 1 year (required)


• Proving tenancy advise to public: 2 years (required)


• tenancy management: 2 years (required)


• Customer Facing: 2 years (required)