Service Desk Analyst

We are currently recruiting for a Service Desk Analyst to help us ensure we have the IT infrastructure, hardware and support we need to deliver a great service to colleagues, working closely with the team and suppliers to diagnose and resolve issues.

The overall purpose of the position is to provide a single point of contact for any colleagues who need help with IT. You will work closely with colleagues and suppliers to diagnose, troubleshoot and resolve incidents and problems as soon as possible.

We are looking for someone with a wide technical knowledge and ability to apply that knowledge to troubleshoot and problem solve. You should also have a working knowledge of IT Security along with an appreciation of PCI, Data Protection and other regulatory rules and regulations as applicable.
You will be required to have excellent communication skills with an ability to explain technical solutions by phone, face-to-face and email to non IT literate customers.