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Service Coordinator

The Ascent Services Groupdant lifts

Service Coordinator

£25000

The Ascent Services Groupdant lifts, Shipcote, Gateshead

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 13 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: eb1517061b774303a7df445917f46dc1

Full Job Description

  • To provide support as necessary to the Regional Operations Manager.

  • To ensure services are followed up and executed with clear precise communication to the customer.

  • Support in providing information for the Senior Service Coordinator and Operations Manager to carry out pre and post reviews.

  • Liaison with the operations team from engineer to Regional Operations manager.

  • Covering other team members for annual leave and sickness

  • Provide admin support for the Senior Service Coordinator for compliance and reporting.

  • Closing all completed Repairs jobs and prepare invoices to be approved by the accounts team.

  • To have working knowledge on all Ascendant internal systems

  • Verify that the correct paperwork is uploaded onto the system and in a timely manner.

  • Preparing and distributing various written and statistical reports to provide analytical support to the management team.

  • Proactively trigger escalations when necessary

  • Assisting with procurement and raising orders when necessary

  • Proactively communicate progress to all stakeholders (ETA, outstanding works etc.)

  • Maintain the Service Management System in real time.

  • On request, this position can be assigned with other duties and responsibilities.

  • Accountable for the delivery of repair works

  • Prepares the overall repair program and resource planning.

  • Responsible for maintaining repairs documentation.

  • Updates information to company management systems.

  • Collaborates with Accounts payable / Controlling to ensure site activities are planned and executed in accordance with contractual payment terms and actual payments received.

  • Customer and Sub-contractor Relationship management

  • Develops and maintains a cordial and professional relationship with the sub-contractors.

    Competent with all appropriate Microsoft software apps

  • 3 years' experience minimum in a similar role desirable

  • Confident communicator

  • Good numeral skills

  • Passionate about providing excellent customer service.

  • Fluent in the English language


    • Personal Skills and Qualities:
  • Customer focused and service orientated.

  • Outcome orientated with the ability to plan and control.

  • Professional

  • Team Player

  • Sense of urgency with the ability to stay calm.

  • Takes ownership and the ability to get things done unsupervised.

  • Flexible and adaptable

  • Being able to manage a number of requests and situations at one time.

  • Strong communication skills combined with a proactive "can do" attitude.

  • Someone who aspires to have a career

    £18,000 - £25,000 a year - Permanent, Full-time