Retirement Housing Scheme Manager

A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities.

Focused on our residents, our driving ambition is to provide services that make people's lives easier, and homes and communities they can be proud to live in. We are 'not for profit' and reinvest all our surpluses back into our varied and vibrant neighbourhoods.

The role - Retirement Housing Scheme Manager

You'll manage our retirement housing scheme Normanhurst in Cambridge. Normanhust has 44 studio flats with residents who are semi-independent, You would also support a nearby block of 12 self contained properties, being the main point of contact for signposting and giving information around repairs and rents. Regular Social activities include: bingo, coffee mornings, various social events throughout the year with new residents accepted from 50 years of age.

We're looking for someone who truly cares about, and has deep knowledge of, issues affecting vulnerable people and the elderly.

If you're someone who wants to make a difference to vulnerable older people to their wellbeing and understand that social isolation can happen anywhere and to anybody then this could be the role for you.

You'll work closely with and support the Retirement Housing Manager in delivering a high-quality Retirement Housing service to our organisation. This is a rewarding and exciting position, responsible for building relationships and trust internally within your Origin team and Residents.

What you'll do

You will

Act as main point of contact for Residents and their families.
Write and review reports and complete risk assessments
Respond to emergency situations received via the Warden Call system during daytime hours
Ensure all Health & Safety policies and procedures are maintained within the service including the prompt reporting and follow up of communal repairs
Carry out regular Scheme and estate inspections including regular fire alarm tests and fire Safety inspections

is experienced in working with vulnerable adults in a semi-independent housing service, as well as have a strong understanding of the needs of Older People.
possesses a sound knowledge of welfare benefits and health and safety procedures for this type of service and is confident in supporting residents with benefit applications and queries, including making referrals for additional welfare advice and support.
is a practical thinker and doer, able to plan and prioritise work, and adapt to change when necessary so you must be able to priorities your work and meet firm deadlines.
has experience of working in a customer focused environment, preferably in the housing sector
has the ability to communicate with a wide range of people across different cultures.
has the ability to plan, prioritise and deliver work to targets/deadlines
is a confident communicator across all channels with good written and verbal communication skills and good IT skills
is comfortable to work on their own as this post is predominantly lone working
Our Values, Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Create energy
Build trust
Be generous
Stay grounded
Remember the little things

We're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging.

Our benefits to you

A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave
2 additional 'giving something back' volunteer days
A pension scheme with contributions from 4% - 8% of your salary
Family leave, compassionate leave and enhanced maternity pay
Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians
Interest free loans to help spread the cost of a season ticket or another big purchase
Annual staff conference, team away days and annual team meal allowance
Access to Perk Box for fantastic savings on everyday purchases and much more
Free employee assistance programme
Opportunities to join staff network groups
Refer a friend bonus
We're also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it's a requirement to your role.

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