Rent Income Officer

We are looking for 2 experienced Rent Income Officers (Rent Service Partner) to join the dynamic and friendly Rent Service Team. This busy team processes Housing Benefit payments from 55 local authorities in the UK for up to 4000 St Mungo's residents; and collect over £45 million in rent and service charge plays a key role in the organisation to support clients to rebuild their lives.,

• Deliver a high quality rent collection and arrears recovery service, supporting our clients by working towards minimising rent arrears and maximising client income.


• Oversee a busy and varied case load of rent arrears cases ensuring outcomes are achieved in a timely manner.


• Use your attention to detail and expert knowledge to complete accurate court applications and present cases to court.


• Provide an accurate, sensitive and responsive rent account enquiry and information service.


• Work closely with key stakeholders, being the lead liaison with Local Authorities for a designated caseload.


In this role you will be required to work flexibly for at least 2 days per week from our Central Office in Tower Hill, London. This allows for training, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week, from home.

Are you interested in working for a leading housing and homelessness charity and using your rent income knowledge and experience?, We are looking for people with experience of working in a rent service, income collection or credit control team, with good problem solving skills and the ability to work as part of a team. If you can demonstrate the below, we encourage you to apply.


• Proven experience of using prioritisation and organisation skills to oversee a busy case load of rent arrears cases.


• Knowledge of the court system and legal process relating to debt recovery, and experience of presenting cases to court.


• Excellent communication skills with the ability to build effective liaison with tenants to provide quality advice and support, as well as other internal and external stakeholders.


• Proven ability of using relevant software packages (e.g. Pyramid Rent Accounting) and other IT applications and databases, such as Microsoft Office to support effective working practices in a busy target driven role.