Planner

You will liaise with customers, clients and work colleagues, primarily by telephone, to ensure property repairs and maintenance works are planned and carried out as required.

You will be able to create, maintain and store documents in accordance with the approved systems to ensure records can be located efficiently and will manage enquiries effectively, providing clear and accurate advice or signposting as appropriate, escalating complaints and complex queries via the agreed route.

We're looking for someone with previous experience of Microsoft Word, PowerPoint, Excel and Outlook. You'll be results focused and able to take ownership of tasks. You'll need to be a good team player with excellent written and verbal communication skills. You are customer focused and able to work under pressure to meet deadlines. It would be advantageous if you have previously worked within a social housing setting.

If you're the kind of person that wants to do a really great job and make a difference to our customers and colleagues, we think you'll love it here.

Evolve Facility Services was established in 2010 and is one of the largest in-house service providers in the UK, with offices in Widnes, Liverpool, Leicester, Manchester, Carlisle and County Durham.

We're proud to be part of The Riverside Group family and look after around 80% of Riverside's stock - that's over 45,000 properties based across the Northwest, Northeast, North and Central regions of England.

Our Mission is to keep our customers' homes safe, secure and well maintained - it's what we do.

We're now looking for a new Planner in our Responsive team in Carlisle, who will carry out appointment planning and general administration activities to support service delivery in the Cumbria region.

£27,054.37 a year - Permanent, Full-time, Pulled from the full job description

• Company pension


• Employee discount


• Enhanced maternity leave


• Enhanced paternity leave


• Free parking


• Health & wellbeing programme, Basic Salary: £27,054.37


• 22 days' annual leave plus 8 UK bank holidays


• A defined contribution pension scheme


• Maternity, Paternity and Adoption leave with enhanced pay (subject to eligibility)


• Access to wellbeing benefits, such as our Employee Assistance Programme, Staff Groups and The Workplace Trust


• Fantastic colleague discounts at a host of retailers, Job Types: Full-time, Permanent


Pay: £27,054.37 per year,
• Company pension


• Employee discount


• Enhanced maternity leave


• Enhanced paternity leave


• Free parking


• Health & wellbeing programme


Schedule:

• Monday to Friday