PAC, PAS and Medical Records Administration Manager

An opportunity has arisen for a Band 5, Patient Access Centre, PAS Support and Medical Records Administration Manager 37.5 hours per week (Monday to Friday) based at The Walton Neurology Centre.

The Patient Administration System (PAS), Medical Records and the Patient Access Centre (PAC) play a crucial role in supporting the organisation to deliver quality and efficient care to patients. The PAC, PAS and Medical Records Administration Manager will oversee the day to day running and general management of the PAS, Medical Records and PAC administrative teams and be responsible for the efficiencies of outpatient booking, PAS functionality and workflow management.

The post holder will be expected to work autonomously and use their initiative in all aspects of the role to efficiently prioritise work, as the directorate requires. The post holder will be required to contribute and make decisions that are appropriate to the overall running of the PAC, Medical Records and PAS teams, in addition to developing and maintaining close relationships will all clinical and non-clinical stakeholders to the PAC, Medical Records and PAS team., The PAC, PAS and Medical Records Administration Manager will sit within the Patient Access Centre structure, directly reportable to the Business Support Manager within the corporate structure at The Walton Centre. The Patient Access Centre is responsible for the referral management, triage allocation and outpatient booking of all new and follow up appointments for the Neurology and Neurosurgery Divisions. The PAS team also sit within the PAC structure and are responsible for the set up, changes and functionality of PAS for all users, Trust wide.

The Medical Records team are responsible for the upkeep and scanning of all medical records into the electronic patient record.

This role is responsible for the administrative PAC, Medical Records and PAS teams, and will ensure robust provision of administrative services to support the clinical services and support the Business Support Manager in the operational running of the PAC, PAS and Medical Records departments.

The Walton Centre NHS Foundation Trust is the only NHS trust to hold dual accreditation for the Investors in People we invest in people and we invest in wellbeing standards and has been awarded Gold status for both. The Walton Centre is a leader in the treatment and care of neurology and neurosurgery, placing the patient and their family at the heart of everything we do. As the only specialist hospital trust in the UK dedicated to providing comprehensive neurology, neurosurgery, spinal and pain management services we are proud to be rated as an Outstanding Trust by the Care Quality Commission (CQC), and champion change throughout the field of neuroscience. Originally formed in 1992, the Trust received Foundation Trust status in 2009.

With around 1,450 staff, The Walton Centre treats more than 127,000 outpatients and 18,000 inpatients each year. We have leading specialists and incredibly dedicated staff delivering excellent clinical outcomes for brain, spinal and neurological care nationally and internationally. Teams across our site in Fazakerley, Liverpool, offer a world-class service in diagnosing and treating injuries and illnesses affecting the brain, spine and peripheral nerves and muscles, and in supporting people suffering from a wide range of long-term neurological conditions.