Order Management Specialist

Customer facing link of the supply chain with the purpose of placing and managing UKI Industrial Gases order and collections. They receive communication from individual and large customers by phone, e-mail and direct customer portal where they input accurate orders into the supply chain software so that the asset and scheduling team can complete the process by delivering the product to the customer., Management of timely, accurate and cost effective deliveries and collections to meet customer expectations.

60%

• 
  
  Daily management of administration tasks in relation to on time and complete deliveries.
  
  20%
  
  Key relationship building with customers and internal / external colleagues to maximise the customer experience
  
  15%
  
  Commercial awareness -to pick up on, openly question and direct any potential lost business retention opportunities to appropriate team
  
  
• Maths & English GCSE (C+), Passion to deliver excellent customer service


• Confident and professional telephone manner


• Friendly and able to communicate at all levels


• Excellent organisation skills


• Good working knowledge of basic computer programmes


• Proven ability to adaptable to change


• Team player
  
  At Air Products, our purpose is to bring people together to reimagine what's possible, collaborate and innovate solutions to the world's most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world., We are the world's largest hydrogen producer with over 80 years of industrial gas experience. We are hydrogen and industrial gas experts delivering safe, end-to-end solutions, investing in real, clean energy projects at scale, and driving the industry forward to generate a cleaner future.


At Air Products, we work in an environment where we put safety first, diversity is essential, inclusion is our culture, and each person knows they belong and matter. To learn more, visit About Air Products.