Mental Health Service (MHS) Administrator

The MHS Administrator will work as part of the Mental Health Administration team, providing flexible resource to support the wider Mental Health Service. Supporting multi professional team members with administration tasks.,

• Assist the Mental Health Service team with all administrative requirements including patient contact and correspondence, appointment letters and reporting.


• Deal with general queries via phone, e-mail, and post in a timely manner, directing where necessary to the appropriate member of the team for action and follow up.


• Schedule appointments for patients in relation to core Mental Health Service.


• Send reminder text messages for all appointments scheduled with the Mental Health Service where required.


• Liaise with GP surgeries, Community Mental Health Teams, and other outside agencies, to gather data and arrange bookings for practitioners when required.


• Monitor and track new referrals to the Mental Health Service, ensuring new referrals are directed to the appropriate Practitioner in a timely manner and spreadsheets updated accordingly.


• Monitor, check and contact Mental Health Service team members at end of day, following clinical home visits to ensure all members are safe and report any concerns to MHS Head of Service.


• Assist with Excel spreadsheets to monitor safeguarding and monthly ICB, monitoring performance statistics when required.


• Support the Mental Health Service with performance data collection and reporting for commissioners.


• Compile and submit reports regarding the MHDS for NHS England.


• Check and maintain the Invicta Health NHS email account, Mental Health referral email account and Invicta Health information email account. Acknowledging and responding to correspondence in a timely manner. Forwarding and escalating to an appropriate clinician/manager where appropriate.


• Maintain administrative files, records, and systems, ensuring relevant and up to date information is stored safely and accurately.


• Assist with data entry onto any/all systems utilised by the MHS team.


• Process patient feedback accurately and in a timely manner.


• Notify the MHS Service Assistant of any equipment that is not working.


• Assist with updating and replenishing of promotional material including leaflets, posters and referral forms as required.


• Attend and take minutes at Mental Health Service meetings as and when required, actioning any items arising from the meeting where appropriate.


• Support other colleagues within the administration team with any queries, training, or development.


• Ensure the Invicta Health premises are secured and left in a tidy state at the end of the working day with equipment stored safely and cupboards locked.
  
  Good level of education including competent levels of numeracy and literacy., Broad administrative skills and experience


• Knowledge of office management systems and procedures


• Experience of working with different computer packages


Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Invicta Health CIC

Ramsgate, England

Do you want to be part of a person-centred mental health revolution?

Together, we're stronger. Join the multi-agency force for better mental health care!

Invicta Health in partnership with Kent and Medway NHS and Social Care Partnership Trust (KMPT) are seeking to recruit Mental Health Service (MHS) Administrators to be part of Mental Health Together.

What is Mental Health Together?

In Kent and Medway, the community mental health transformation model has created a new service called Mental Health Together.

It is a multi-agency offer, which means bringing all the services and agencies that support people with varying mental health needs much closer together. This ensures that people get the right care, without having to navigate service boundaries and without repeatedly telling their story.

Mental Health Together will add new roles, as part of a new joined-up model of care which bridges the gap that currently exists between primary (i.e. GPs) and community mental health (i.e. KMPT). It will treat people with complex mental health needs by:

• Providing someone with support in a person-centred, holistic way


• Removing barriers to access, and thresholds across services working together


• Involving service users and carers as equal partners in their care


• Building in involvement and co-production at all levels of service design delivery, Invicta Health are a not for profit company, with a passion for primary care. We have a wide range of services such as GP surgeries, services in Urgent Treatment Centres , a mental health service, GP staff training service and the list is growing all the time.


We are formed by a federation of General Practitioners working in Canterbury and South Kent Coast areas of East Kent. Our aim is to provide local, high quality services for local people by collaborating with other established organisations in the health and social care community.

What perks can we offer you?

• NHS pension


• Learning and development opportunities


• Health and wellbeing initiatives


• Staff forum


• Progression opportunities


• Competitive annual leave entitlement


• Incremental pay progression


• Flexible working


• Approved blue light card provider


• Salary Sacrifice Schemes


• Company Car Lease Scheme


• Employee Assistance Programme
  
  We have 2 full time positions available. One permanent position and one position that is fixed term for one year.