IT Technician

· Install, configure, and set up computer systems, peripheral units (such as printers, scanners, and external storage devices), routers, switches, firewalls, servers and software applications according to customer requirements.

· Provide technical assistance to customers and colleagues regarding computer hardware, software, and peripheral devices.

· Troubleshoot and resolve technical issues efficiently to minimize downtime and ensure customer satisfaction.

· Install, configure, and set up computer systems, peripheral units (such as printers, scanners, and external storage devices), and software applications according to customer requirements.

· Ensure all installations adhere to industry standards and best practices.

· Perform routine maintenance tasks, including system updates, software patches, and hardware upgrades, to optimize system performance and security.

· Conduct regular inspections and preventive maintenance to identify and address potential issues before they escalate.

· Stay up-to-date with the latest trends, technologies, and products in the IT industry, particularly those related to computers, peripheral units, and software.

· Assist customers in selecting the right products and solutions to meet their specific requirements.

· Provide guidance on product features, compatibility, and functionality to ensure customers make informed purchasing decisions.

· Collaborate with sales staff to promote IT products and services, answer technical queries, and address customer concerns effectively.

· Monitor inventory levels of IT products and accessories, and assist with stock replenishment, merchandising, and organization within the retail store.

· Maintain accurate records of customer interactions, service requests, and product inventory using appropriate software tools and systems.

· Generate reports on sales performance, service activities, and inventory status as required by management.

· Adhere to company policies, procedures, and guidelines related to IT security, data protection, and customer privacy.

· Implement measures to safeguard sensitive information and prevent unauthorized access or data breaches.

· Collaborate with colleagues across various departments, including sales, customer service, and technical support, to deliver a seamless and cohesive customer experience.

· Communicate effectively with team members to share knowledge, coordinate tasks, and address any issues or challenges that arise.

· High school diploma or equivalent; bachelor's degree in computer science or related field preferred.

· Proven experience in IT support, technical troubleshooting, and customer service, preferably in a retail environment.

· Proficiency in computer hardware, software installation, and troubleshooting techniques.

· Strong communication skills, both verbal and written, with the ability to convey technical information in a clear and understandable manner.

· Have knowledge of ISO 90001 and ISO 27001.

· Must have good knowledge of GDPR.

· Excellent interpersonal skills and a customer-focused mindset.

· Detail-oriented with the ability to multitask and prioritize tasks effectively.

· Familiarity with inventory management systems and retail operations is desirable.

Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar credentials are a plus.,

• IT support: 1 year (preferred)


• Computer repair: 1 year (preferred)
  
  Job Types: Full-time, Permanent


Pay: £35,000.00-£40,000.00 per year

Benefits:

• Company pension


• Flexitime


• Free parking


• On-site parking


Schedule:

• 12 hour shift


• Holidays


• Overtime


• Weekend availability


Supplemental pay types:

• Bonus scheme


• Commission pay


• Performance bonus


• Yearly bonus