Head of Digital Product - Ski

This role will join the Ski team with the full responsibility for the performance of Search, online bookings and site conversion.

• Being involved in the day to day strategy execution whilst also planning for the medium/long term


• Constantly improving metrics site-wide, such as; site conversion, navigation, online booking and search


• Work with MD to translate business objectives into a workable roadmap with realistic milestones


• Translate technical solutions and issues to non technical colleagues


• Delivering quality products to enhance customer experiences


• Conversion rate optimisation


• Create deeper understanding of on site customer behaviour


• Execute on projects & initiatives in alignment with the Product team's tactical and strategic goals.


• Able to drive forward product roadmaps using qualitative & quantitative data.


• Inspire and guide along with conceiving and implementing experiments geared towards driving conversion growth.


• Work closely with engineers and Product owner by openly and continuously communicating product vision, delivery objectives.


• Collaborate with the product designers & owners to ideate and build prototypes for new features.


• Participate in team scrums and assist Product owners if needed
  
  We have a fantastic opportunity to join our award winning Ski department as our Head of Digital Product. With the responsibility for all of our customer facing online ski products - we are looking for a Head of Product to develop a digital product strategy in line with our overall Ski Strategy and 5 year plan. We're looking for a creative individual who has the experience and ability to confidently make game changing calls with the ability to deliver on the here and now but also have an eye on the horizon.


The ideal candidate will set strategic direction and create a product roadmap with the full autonomy and support of the Ski MD. This influential position is critical to the success of the businesses ambitious growth plans in the next 2-5 years

The candidate will have a solid understanding of UX, design and a good understanding of technical SEO + have the ability to direct designers and engineers to build customer centric products whilst iterating and improving current ones. The right fit for the role will be someone who is able to work in a small, lean team, who is resourceful and has a start up mentality. They will be bold and move quickly to drive the business forward ahead of our competitors.

With a commercial focus and a desire to understand the 'mechanics' of the ski ecosystem, the candidate will strive to understand the nuances of the ski market, bookings trends and business performance (in all areas), attending trading meetings and collaborating with other senior leaders in the Ski Team, always operating as one team with the same goal. This will enable someone with an eye for translating market specific insight into opportunities and winning features.

The role involves working with multiple stakeholders across various functions, so the ideal candidate will have exceptional organisation, communication and influencing skills, and be comfortable meeting tight deadlines in a fast-paced environment. Experience of working in a commercial (preferably online) role is essential., We are looking for the following experience in the candidate:

• Working with search comparisons / large amount of data


• Working with a online ecommerce platform


• Understanding of Technical SEO


• Strong understanding / previous role in UX and design


• At least 4 years of experience as a Product Owner/Product Manager in a B2C business


• Experience building and optimising websites, business goals and SEO best practices in mind


• Experience working with qualitative and quantitative customer insights and capturing these


• Demonstrated ability to develop deep customer empathy and articulate customer problems


• Experience using a project management tool such as Jira


• Knowledge of all Agile principles


• Demonstrated experience using data and analytical skills to help solve problems and make decisions


• Demonstrated ability to effectively collaborate with a talented team of engineers and designers.


• Proven track record of shipping product features that deliver results


• Excellent written and verbal communication skills with a demonstrated ability to influence stakeholders


'Nice to have' experience:

• Experience working in Product in the travel sector


• Experience working in a business with a call centre and online ecommerce platform


• Familiarity with relational databases such as MySQL


• Understanding of the Ski market


Behavioural Role Fit:

• Start up mentality / lean operating mindset


• Good team player


• Collaborative


• Open to frequent feedback


• Self-starter


• Excellent organisational skills
  
  Iglu.com, is a successful and award winning online travel agency specialising in Ski and Cruise holidays. Through our award winning brands Iglu Cruise, Planet Cruise and Iglu Ski, we provide expert service and exceptional ski and cruise holidays to locations around the world.
  
  We strive on offering a great culture and working environment for everyone but don't just take our word for it, take a look at our values and some of the benefits below:


Our Values:

• Put People First


• Driven by our Customers


• Love what we do


• Bold and ambitious


Our Benefits:

• Hybrid and Remote working options


• Personal Development Program


• Discounted travel offers for family and friends


• Gym discounts at all major chains across the UK


• Mental Health and Wellbeing Support


• Electric Vehicle Scheme


• 24/7 Online GP / Dental Service


• Life Assurance for all


• Help shape the culture of Iglu by getting involved in our Charity or Social Committee


• Bi-annual Company Get Togethers


• Plus Many More