Front of House Manager

From industry leading salaries and a refreshed approach to flexibility for better work-life balance, to around the world trips and lifelong learning through the N Academy. Our benefits are there to support every dream at every stage of life.
Crafting Dreams as a Front of House Manager…
Supporting the Management team, our Front of House Managers are the first point of contact for parents and their children. Warm, efficient and always professional, you'll be responsible for managing the nursery's kitchen and cleaning teams, as well as all of the nursery's budgeting, rotas and procurement.
You will represent our brand best. You will manage multiple things at once. And you will strive to be the very best at what you do.,

• Be the face of the nursery and N Family Club, welcoming our parents and children each day and being their first point of contact over email and telephone;


• Own the 'Go Beyond' experience within the nursery - including ensuring our Parent Breakfast Bar is well-stocked and well-presented every morning and creating a warm and inviting atmosphere;


• Be responsible for managing parent communications; ensuring all emails are responded to within the allocated SLAs, responding to parent surveys, actioning sessional change requests, and ensuring personal tours happen on time.


• Organising and overseeing new children's settling in sessions


• Line management of the Nursery Operations team (kitchen and cleaning), working collaboratively to ensure cleaning and kitchen standards meet that of N and industry regulations.


• Liaison with the Facilities and Maintenance team to ensure that the building is kept in impeccable condition, and any repairs are carried out quickly and safely


• Own the operational management of the nursery, operating all of our 'behind the scenes' systems, processes and procedures, including budgeting, pipedrive (occupancy), invoicing, procurement and the creation of team rotas in line with capacity.


• Responsibility for commercial performance, including the ongoing monitoring of occupancy to reach our 95% target, management of the waiting list and sending of relevant updates, processing of notices and reselling of notices, management of plan changes and management of the inbox and responsibility for parent emails / updates.


• Assisting the people team with compliance actions such as in-person Right to Work verifications


• Assisting our marketing team with the creation of our regular nursery newsletter


• Assisting our Events Coordinator with our curated programme of Family Club events, aiding with the planning, procuring, staffing and driving of attendance


• Ensure that daily, weekly, monthly and termly HandS-related tasks and checks happen promptly and thoroughly with any concerns followed up on; continually ensuring all policies, procedures and practices are embedded and reflective of an open culture of behavioural safety.


• Be a role model for exceptionally high standards, never cutting corners, thriving on feedback and leading on operational excellence!


• Responsible for always adhering to the company's H&S policy: "Statement of Intent"
  
  Unleash your potential in 2024: Discover N Family Club's industry-leading salaries, benefits, and career development pathways!

Join the highest-quality nursery group in the UK!
We're N Family. Inspired by futures. Focused on achieving every goal. Empowered by people who dream. No matter how big or small your dream is. We're here for dreams of all sizes.
We began with a dream. To be the highest quality, and most loved, early years education group in the UK. We imagined a future of early years education that was different. Where a focused, curriculum-led approach would inspire big dreamers and big career movers. Where children are prepared for this ever-changing, modern world and where people come to life when they come to work!, About N Family Club

We began with a dream. To be the highest quality, and most loved, early years education group in the UK. We imagined a future of early years education that was different. Where a focused, curriculum-led approach would inspire big dreamers and big career movers. Where children are prepared for this ever-changing, modern world and where people come to life when they come to work!

Our Commitment To Safeguarding

At N, we have a commitment to safeguarding our children and thoughtfully prioritise the safety and well-being of everyone in our nurseries. As part of our commitment to ensuring a secure environment, we diligently adhere to the guidance provided by regulatory bodies. Our dedication to safer recruitment practices is underscored by our compliance with key legislation designed to protect vulnerable individuals.
By embracing these laws and legislation (DBS Code of Practice; DBS Referral Guidance; Rehabilitation of Offenders Act 1974 and Regulated Activity), we uphold the highest standards of safety and accountability, fostering a nurturing environment where everyone can thrive.

Please note for this position, the ideal start date will be: 2nd September 2024.
Uncover the N advantage through our industry leading salary and benefits…

• Earn between £26,000 - £35,000, rewarding your hard work and dedication


• Enjoy a performance related bonus of up to £1,750 per year


• Revel in up to 32 days of holiday a year (including 3 days between Christmas/ New Year and a 'Me' day off of your choice!)


• Indulge in complimentary daily lunch and drinks


• Access a personal development fund of £100 per year


• Funding and paid time off for Level 3/EYTT/ EY Degrees/Forest School/Leadership and other training and professional development through our N Academy


• Enjoy our £100 clothing allowance - we don't wear uniforms!


• Enjoy our family-friendly benefits including fostering/neonatal leave, enhanced Maternity, Paternity, Adoption, and Shared Parental leave pay after 2 years of continuous service and more


• Childcare discount of 40%


• Emergency childcare: 6 back-up childcare days in any of our nurseries.


There's more…

• Round the world trip and 2 weeks additional holiday for 5 years service


• OUT OF THIS WORLD trip and 2 weeks additional holiday for 10 years of service


• Refer a friend bonus of £1,000 (plus other incentives) for existing and ex employees


• Enjoy team discounts for groceries, retailers, days out, and more with the Each Person's app


• Season pass loan and cycle to work scheme


• Join in the festivities with our Winter party & Summer BBQ and in our regular socials


• Gym membership and digital classes discounts with My Gym Discounts