Entry-Level IT Technician

Our Vision as a business is to be the "Go-to" supplier of bakery products, working nationally with retailers such as M&S and Waitrose on their premium private label range and regionally through the Village Bakery brand. In achieving this vision, we want to be recognised as a family business that continually invests in the future through the development of our people, quality and food safety culture, equipment and processes.

The Entry-Level IT Technician will be responsible for providing technical assistance and support to internal users, ensuring the smooth operation of all IT systems, including Office 365. This role requires a strong understanding of IT principles, excellent communication skills, and the ability to troubleshoot technical issues efficiently. Your core tasks and responsibilities these will include, but are not limited to:

User Support:

· Provide first-line support to end-users via phone, email, or in-person, addressing hardware, software, and network issues promptly and effectively.

· Assist users with setup, configuration, and troubleshooting of Office 365 applications, including Outlook, Word, Excel, and Teams.

System Maintenance and Monitoring:

· Monitor IT systems, servers, and networks for performance and security issues, taking proactive steps to resolve or escalate as necessary.

· Perform routine maintenance tasks such as system updates, patch management, and antivirus scans to ensure the stability and security of the IT infrastructure.

Hardware and Software Installation:

· Install, configure, and maintain desktops, laptops, printers, and other IT equipment as needed.

· Install and update software applications, ensuring proper licensing and compliance with company policies.

Documentation and Training:

· Maintain accurate documentation of IT systems, configurations, and procedures to facilitate troubleshooting and knowledge sharing.

· Provide training and guidance to end-users on best practices for using IT equipment and software, including Office 365 applications.

IT Security:

· Assist in implementing and enforcing IT security policies, including user access control, data encryption, and endpoint security measures.

· Respond to security incidents and breaches, conducting investigations and implementing remediation actions as needed.

Collaboration and Communication:

· Collaborate with other IT team members to resolve complex technical issues and implement IT projects.

· Communicate effectively with end-users and stakeholders to understand their requirements and provide timely updates on IT issues and projects.

The successful candidate for this role will need to demonstrate the following skills, qualifications and attributes

· At least 1 year of experience in a technical support role, preferably in an IT helpdesk environment.

· Proficiency in troubleshooting hardware, software, and network issues.

· Strong knowledge of Microsoft Office 365 applications, including Outlook, Word, Excel, and Teams.

· Basic understanding of IT security principles and best practices.

· Excellent communication and customer service skills.

· Ability to work independently and prioritize tasks in a fast-paced environment.

So, who are we? If you haven't heard of us before we are a family owned and managed Craft Bakery producing an award-winning range of Bread, Morning Goods, Pies and gluten free products.

Our business has been producing products in this category since 1964 and since then we have grown in success due to our reputation for quality, innovation and technical experience. As a result of this continued growth, we now operate from a number of world class and well invested bakeries in and around Wrexham, including our dedicated Gluten free site 'Gluten Freedom' and our state-of-the-art 'Super Bakery' at Ash Road.

If you have the Entry-Level IT Technician experience and skills we are looking for then you will receive a total reward package that includes:

· A competitive salary of between £26,000 and £28,000 p/a (dependent on experience)

· 8% Combined Pension Contribution

· 28 days annual leave (Inc of Bank Holidays), Job Types: Full-time, Permanent

Pay: £26,000.00-£28,000.00 per year

Benefits:

• Company pension


• Discounted or free food


• Employee discount


• Free parking


• Life insurance


• On-site parking


• Private medical insurance


• Referral programme


• Store discount


Schedule:

• Monday to Friday