Duty Manager

TJ Hughes is currently recruiting for a Duty Manager to join the management team based at our TJ Hughes Durham store.

This is a full-time salaried role working any 5 days out of Sunday to Saturday.

The Role As a Duty Manager your role is to lead and manage the sales/trading of your key sales floors, driving the sales potential and delivering exceptional merchandise, housekeeping and customer service. You will also lead the whole store in the absence of the Store Manager.

Responsibilities

· Deliver exceptional results for the store in order to meet/exceed targets by utilising all available commercial information and taking appropriate action.

· Ensure that Retail Assistants are recruited in line with Company policy and legislation.

· Support the induction and ongoing development of the sales floor team, and through leadership and coaching continually increase levels of performance.

· Ensure that Retail Assistants give the highest levels of customer service possible.

· Ensure product is merchandised according to brand guidelines and in line with promotional activity & stock availability in order to maximise sales and operating standards.

· Manage and control high standards of health & safety and security within the sales/trading areas of the store.

· Ensure visual merchandising and ticketing standards are compliant with Company guidelines/policy at all times.

· Undertake duty management responsibilities in the absence of the Store Manager.

· Work experience as a duty manager preferably gained within a fast-paced retail environment

· Effective leadership and the ability to motive others

· Customer service experience/customer focus

· Commercial awareness

· The ability to multi task and work under pressure

· The ability to plan and prioritise workloads and delegate accordingly

· Excellent written and verbal communication

· Competent IT skills

TJ Hughes is your value retailer. Trading since 1912, we are providing worldwide designer brands and quality goods at great value. We have been dedicated and evolved over the last ten years to meet the needs to all of our customers and 800 employees. TJs invests in training and developing our teams to ensure the highest levels of buying knowledge, accurate merchandising and customer service; from the point of order to delivery. Our exceptional team travel the world to source not only the essentials, but innovative and inspiring products at competitive prices. We have modernised the way our traditional high street department stores operate to succeed in an environment that many have found challenging in recent years. At the same time, we are now a fast-growing digital retailer across multiple online platforms, adding to the success of our retail business and setting strong foundations for further evolution. You will find our brands on the largest online platforms
and marketplaces including Amazon, eBay, Mano Mano and on our own website tjhughes.co.uk

We are looking for talented and enthusiastic people who are passionate about retail and who want to be part of something exciting. We specialise in fashion, beauty, accessories and home, including electrical, home furnishings and seasonal; all aimed at providing our customers everything they might need at real 'value for money'.

This is a fantastic opportunity for a positive 'can do' individual and we are looking for talented and enthusiastic people who are passionate about retail and who want to be part of something exciting.