Digital Service Assistant

You will be joining the Facilities Soft Services team which is part of the wider Facilities team which includes Hard Services and Facilities Management. You will be reporting in to the Digital Services Team Leader.
Key responsibilities:

• The preparation and scanning of incoming mail and associated items.



• Scan-back and archive scanning to the agreed guidelines as directed by needs of the businesses. Adhering to the relevant processes and quality standards.


• Live file scanning as part of reprographics duties as per the FE request.


• First line preventative maintenance and upkeep of departmental scanning hardware and software, ensuring uptime is kept to a maximum and regular quality checks for quality control.


• First line preventative maintenance and upkeep of varied office based equipment and operating systems.


• Present a professional image of the firm at all times and maintain a friendly and helpful manner when dealing with clients, potential clients and colleagues.


• Meet or exceed agreed SLA measures for internal customers.


• Maintain customer satisfaction/resolve queries/issues


In addition this role will include:

• Co-ordinating with various contractors and suppliers


• Ensure all internal and external queries are dealt with in a prompt and efficient manner


• Ensuring the office remains presentable and fit for purpose in all respects and at all times


• Assist with processing, distribution and despatch of inbound and outbound mail


• Routing of inbound and outbound E-faxes


• General portage of items between floors and offices


• Printing and despatch of documents as per FE email requests


• Dealing with internal and external telephone enquiries


• Applying costs using cost recovery systems


• Reprographics - including high volume copying and printing of documents and CD/DVD creation


• Supporting our Facilities Hard Services team when required.
  
  Scanning, post room and reprographics experience


• Experience and understanding of SLA's


• Ability to work safely and unsupervised within Health and Safety regulations


• Excellent organisation skills with the ability to prioritise tasks and work under pressure


• Excellent IT and problem solving skills


• The ability to work as part of a team and independently


• Excellent customer service skills


• Good communication skills


• Willingness to work outside normal office hours if required


Desirable
Previous experience of providing Facilities Services within a legal environment

Hill Dickinson LLP is a leading and award-winning international commercial law firm with offices in Liverpool, Manchester, London, Leeds, Newcastle, Piraeus, Singapore, Monaco and Hong Kong. With more than 950 people including 200 partners and legal directors, the firm delivers advice and strategic guidance spanning the full legal spectrum, from non-contentious advisory and transactional work, to all forms of commercial litigation.
Hill Dickinson acts as a trusted adviser to a wide portfolio of clients across a wide range of specialist sectors: from transport and logistics and international trade, through to retail, insurance, marine, health, education, manufacturing, public sector and banking and financial services., Hill Dickinson is committed to providing fairness and equal opportunity for all regardless of age, gender, gender identity, ethnic origin, disability, sexual orientation, marital or transgender status, nationality, religion or belief.
We understand that our power as a firm comes from empowering our people and that it is only by encouraging and enabling individuals to be themselves at work that we can truly benefit from their rich and varied strengths.
Hill Dickinson is an equal opportunities employer. All applications received by the firm will be considered based on their merit alone and we welcome applications from all suitably qualified individuals regardless of background and from all routes to qualification, with both the SRA and CILEx.
Disability Support
We are a Disability Confident employer, which means if there is anything that we can do to make your visit easier, so you are able to perform at your best, please let us know. You can contact the HR team at hrteam@hilldickinson.com should you require any adjustments to the application or interview process.
Values
Trust - Respect - Innovation - Collaboration
At Hill Dickinson, we welcome applications from individuals that are looking to return to the law as well as all routes to qualification, with both the SRA and CILEx.
All successful candidates will be subject to our standard pre-employment screening, including a basic criminal record check via Disclosure and Barring Service. Any offer of employment made is conditional upon completion of all checks.
Due to the high response levels we receive for some vacancies, we may expire any of them prior to the advertised closing date and advise you to submit your application as soon as possible.

Benefits: At Hill Dickinson we understand that incentives go far beyond a good salary, so we have created a comprehensive benefits package tailored around our people.
Here are some examples of what we offer:

• 25 days' annual leave


• Birthday privilege day and Christmas shutdown


• Holiday buy, sell and carryover scheme


• 2 charity volunteering or pro bono days


• Flexible, agile and home working


• BUPA


• Permanent health insurance


• Flexible pension scheme


• Medicash


• EAP with access to counselling


• Enhanced family leave policies


• Access to 10 days fully subsidised emergency or back-up care per year


• Life assurance


• Annual travel season ticket loan


• Dress for your day policy


• Bespoke training and development opportunities


• Financial contribution towards home working equipment