Customer Service Advisor

Our mission is simple: we aim to Be 'Everyday' Heroes, by using innovative technology we Act Smart, to provide support to our clients and Show Care when they need it the most!

We offer a completely digital telecom-system, making it possible for all of our vulnerable and elderly clients to feel safe in the comfort of their home, as well as in the outside world. With our excellent team of in-house Emergency Call Handlers we maintain our own 24/7/365 Alarm Receiving Centre, along with our own Mobile Response Team.

What you will be responsible for:

• Answering inbound calls and Emails


• Dealing with enquiries, providing information on the service we deliver


• Support our clients with the onboarding process


• Technical queries


• Taking Payments


• Offboarding clients


You will strive to deliver the highest standard of customer service and promote a positive experience for our clients.

Do you have a genuine interest in helping other people? Would you like a job were every day you knew you made a vital difference to somebody's life.,
• Strive to meet KPIs


• Problem solving skills


• Show initiative and energy


• Provide support to team members


• Patience and understanding when dealing with customers


• Ability to work under pressure


• Good verbal, written, and presentation skills


• Excellent interpersonal and communication skills


• Proficient IT skills


• Accuracy when processing data


• Empathy, Customer service: 1 year (preferred)
  
  We are one of Europe's largest telecare organisations, providing products and services to over 250,000 private and corporate clients. We are here to help our clients maintain and enjoy a richer and more independent life.
  
  In exchange for the very best Everyday Heroes, we offer the following:


• Annual leave that increases with length of service


• Sick pay that increases with length of service


• Company Maternity/Paternity Pay


• A Cash Health Care plan, offering discounts for Dental and Optical procedures and much more


• Life Assurance, worth 3 times the value of your annual salary


• Pension contributions of up to 6%


• A warm and welcoming, safe environment


• Full comprehensive training


• Free On-Site Parking


• Learning and Development Opportunities


• New Office Facilities, Company pension


• Employee discount


• Free parking


• Life insurance


• On-site parking


• Private medical insurance


• Referral programme


• Sick pay


Schedule:

• 8 hour shift


• Monday to Friday


• Overtime