Creative Team Leader (German speaking)

Creative Team Leader (German speaking), Williams Lea seeks a Creative Team Leader to join our team!
Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.
Purpose of role
The Team Leader will be responsible for day to day management of the Creative Services Team. Responsible for overall management and acting as first point of contact for client liaison, you will build great working relationships and actively manage larger projects coming into the team.
Key responsibilities

• Be the primary contact for Creative service for clients (UK & Germany) and liaison with offshore team


• Produce weekly/monthly client reports


• Promoting services within the bank and seeking out opportunities


• Ensuring a co-ordinated workflow between all of the disciplines within the unit and with external suppliers where appropriate


• Prioritising jobs, scheduling projects into the department, monitoring work in process and work schedule ensuring we are following through on commitments we have made to the client


• Ensuring that all jobs are completed within the agreed timeframe and renegotiating deadlines with the client as necessary


• Project management of complex projects within the unit in conjunction with team


• Ensure time tracking is entered onto ENGAGE accurately and enables service costs to be internally recharged, hours to be tracked and reported on


• First level of resolution for complaints/issues raised by clients


• Monitor and ensure offshore team manage client communications effectively


• Act as an ambassador for Williams Lea with both external and internal clients


• Take ownership for department procedures and processes


• Facilitate the sharing of knowledge and training within team


• Manage the overall effectiveness of the teams performance


• Support Account Director to recruit and select key personnel as appropriate


• Undertake on/offboarding WL employees in client system


• Act as a role model by acting in a professional manner and having a positive attitude at all times


• Coach and manage the performance of team as appropriate to maximise their potential


• Manage your own time effectively on numerous client projects as well as service projects at the same time


• Assist in identifying and delivering opportunities to grow service


• Liaise with clients IT to ensure software updates and connectivity are managed appropriately to ensure service continuity
  
  Must be fluent in German


• Experienced people manager with proven track record of excellent client facing skills and good interpersonal and communication skills


• Strong background in Presentations and Creative work


• Advanced knowledge of Microsoft PowerPoint, Word, Excel, Photoshop, Illustrator and the Adobe creative suite


• Possess great attention to detail and a critical eye for accuracy, with a 'right first time' attitude


• Able to identify, challenge and implement best practice


• Good organisational skills, so that work can be prioritised and resources effectively managed


• Able to work under pressure and to tight deadlines, showing delivery focus, as wells as adaptability and flexible approach
  
  Pulled from the full job description


• Gym membership


• Private dental insurance


• Private medical insurance


• Referral programme


• Tech scheme, Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays


• Salary sacrifice schemes, retail vouchers - including our TechScheme which can be used on a range of gadgets such as Smart TV's, laptops and computers or household appliances.


• Life Assurance


• Private Medical Insurance


• Dental Insurance


• Health Assessments


• Cycle-to-work scheme


• Discounted gym memberships


• Referral Scheme


You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a "protected characteristic" in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.