Cosmetic Booking Consultant

As a cosmetic enquiry specialist, you are the start of a patient's cosmetic surgery journey. Delivering a high level of customer service is paramount, alongside being able to build a relationship with each individual patient. Effective communication skills are essential for understanding and addressing patients' expectations and requirements. Your primary responsibilities will involve handling inbound and outbound calls, facilitating their conversion into scheduled consultations. We've established a great commission-based structure where you'll have individual targets to meet each month. An understanding of the cosmetic market is not critical, you will receive full support and guidance from Team Leaders and the Contact Centre Manager every step of the way! We are looking for an outgoing, ambitious, positive candidate to join our expanding team., · Efficiently convert enquiries into initial consultations with chosen surgeon, logging all enquiries and conversions on Pall Mall Medical's CRM system and management software systems.

· Deal with all enquiries professionally, proactively and in a timely manner.

· Become an expert on all our procedures, services (including pricing), and surgeon profiles, ensuring patients know exactly what Pall Mall Cosmetics can provide.

· Coordinate and schedule appointments.

· Meet personal deadlines and set targets.

· Deliver 5-star customer service & patient experience to all, including VIP patients such as, media stars and influencers.

· Effectively communicate with patients, consultants and other staff - within the PMC Clinics & external facilities - providing accurate, timely, and responsive information

· Demonstrate understanding, courtesy and empathy towards patients when necessary.

· Various other tasks as required to be necessary for the needs of the business.

• Strong organisational and planning skills.


• Promote a sale of service.


• Excellent interpersonal & customer service skills.


· Computer literate with good working knowledge of all MS Office (Word, Excel & Outlook)

· Excellent communication skills (written & verbal)

· Ability to follow procedure and be a team player.

• Problem solver, with ability to think out of the box.


• Experience in sensitive data management and complaints handling.


• Proven track record in a similar role (outbound bookings/sales), In a stressful environment, we want to work with good people. People who are approachable, compassionate and understanding to patients and colleagues. People who in the lighter moments can enjoy each other's company. People who make the difficult times easier and the good times better., A-Level or equivalent (preferred), customer service: 2 years (preferred)
  
  Nothing is a problem for Pall Mall people. We do everything possible to keep patients safe and content. Patient health and happiness is more than a job. Care is more than a treatment programme. We are committed to everything we do and it shows.


Togetherness

This means looking out for one another. We appreciate and acknowledge help when it's given. We are ready to give help when it's needed. We know there will be support from our colleagues and the leadership team. We're always better together.

Diversity and inclusion at Pall Mall:

As a responsible employer, Pall Mall is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong with togetherness. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion, or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference, all for the good of our patients.

Hours: Full Time, 7.5 hour shifts between Monday-Friday 8am-8pm, & Saturdays 9am-3pm. Overtime during evenings & weekends (WFH)., Salary: OTE £25,000 - £30,000 (basic 22-25k based on experience + monthly commission 3.6k-6k p/a), · Company Pension

· Discounted Private Health Care and Treatment

· Medicash- Reimbursement for your healthcare needs

· Day off for your birthday

· Access to Perkbox discount retailer with 1000's of money saving vouchers

· Growing organisation with continuous opportunities and personal development

· Full comprehensive training

· 25 days annual leave plus National Bank Holidays, Job Types: Full-time, Permanent

Pay: £22,000.00-£25,000.00 per year

Benefits:

• Casual dress


• Company pension


• Employee discount


• Free flu jabs


• On-site parking


• Sick pay


• Work from home


Schedule:

• Monday to Friday


• Weekend availability


Supplemental pay types:

• Bonus scheme


• Performance bonus