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1st Line Support Engineer

VWS Software Solutions Ltd

1st Line Support Engineer

£28000

VWS Software Solutions Ltd, Speke, Liverpool

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 3 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: b6d23182f7d94a399da0f5842259b5e7

Full Job Description

  • Diagnosing, fault finding, troubleshooting, documenting & resolving software & system issues using given tools (Freshdesk, JIRA, MS SQL, Teamviewer, SOTI Mobicontrol)

  • Escalating issues as necessary to senior levels

  • Maintaining software documentation including user guides and release notes

    Excellent communication and interpersonal skills

  • A strong knowledge of Microsoft based operating systems

  • Proficiency with Excel spreadsheets

  • Customer service experience and / or software support experience

  • Technically minded with inner drive to explore new technologies

  • The ability to adapt to change

  • GCSE Grade C or above English Language (or equivalent)

  • GCSE Grade C or above Maths (or equivalent)

  • Right to live and work in the UK


    • Desirable Skills & Experience:
  • Strong 1st or 2nd line software support experience

  • Knowledge of Microsoft SQL Server language

  • Knowledge of Windows server and client environment, networking and mobile client / Android apps

  • Experience in management and prioritising own workload and strong organisational skills

  • Waste Management & Recycling sector knowledge, Customer service: 1 year (required)

  • IT support: 1 year (required)


    • Licence/Certification:
  • Driving Licence (preferred)

    We give you an exciting opportunity to work in a quickly growing business with a great team of colleagues in a relaxed and fun atmosphere twinned with a competitive salary and generous benefits, available training, career development and a dynamic working environment with the latest technologies. We are recruiting for a full-time role (37.5-hour week)